Customer Experience Associate I - Remote

Lensa; United States; Remote; USD 37,000; Full time

Job summary

A leading company in the collision repair industry is seeking a Customer Experience Associate I to deliver exceptional customer service. This remote position requires strong communication skills, problem-solving abilities, and a flexible schedule, including the willingness to work Saturdays. The role involves scheduling appointments, managing customer communications, and ensuring a positive customer experience.

Benefits

Medical, Dental, Vision Insurance

Group Life and Disability Insurance

401k with match

Referral Bonus

5 Paid Holidays

Qualifications

• High School diploma or G.E.D required.
• Ability to work flexible schedules including rotating Saturdays.
• Reliable high-speed internet required.

Responsibilities

• Deliver best-in-class customer service during the vehicle repair process.
• Handle large volumes of inbound/outbound customer communications.
• Schedule collision repair and estimate appointments.

Skills

Communication

Problem Solving

Customer Service

Empathy

Education

High School diploma or G.E.D

Job description

Customer Experience Associate I - Remote

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Crash Champions, is seeking professionals. Apply via Lensa today!

Champions Do More

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair services in the U.S. The company also operates the Crash Champions LUXE | EV Certified brand of high-end and luxury EV repair centers, with over 650 locations across 38 states. Founded in 1999 by industry veteran Matt Ebert, a 2023 EY Entrepreneur of the Year Midwest award winner, our vision is anchored in delivering superior collision repair service with a People First approach. Welcome to Crash Champions. We Champion People.

Responsibilities

The Customer Experience Associate I is responsible for delivering best-in-class customer service during the vehicle repair process. This role requires excellent customer service, communication skills, enthusiasm, and problem-solving abilities.

This position is remote; applicants must reside in Dallas, TX or Chicago, IL.

Care Center Hours Of Operation

The associate must be willing to work a flexible schedule, including Saturdays, to meet customer needs.

• M-F 10:30am-7pm CST
• Saturday 8am-12pm CST (rotating, subject to change)
• Pay: $17.50/hour

Key Duties

• Schedule collision repair and estimate appointments following SOPs
• Handle large volumes of inbound/outbound customer communications professionally
• Assist with rental reservations and towing scheduling
• Prioritize workload with urgency and professionalism
• Show empathy and confidence in all customer interactions
• Respond to inquiries through research and planning
• Resolve problems by active listening and utilizing internal resources
• Multitask across multiple communication channels
• Maintain equipment in good condition and report issues
• Act positively to create favorable customer outcomes
• Maintain confidentiality of customer and company information
• Perform other duties as assigned

Qualifications

• High School diploma or G.E.D
• Ability to work rotating Saturdays and flexible schedules
• Reliable high-speed internet meeting minimum requirements

Benefits

The company offers:

• Medical, Dental, Vision Insurance
• Group Life and Disability Insurance
• 401k with match
• Referral Bonus (“Crash From Crash”)
• 5 Paid Holidays

Compensation is competitive and based on experience, skills, and certifications.