Customer Experience Associate I - Remote

Lensa; United States; Remote; USD 1,000; Full time

Job summary

Lensa seeks a Customer Experience Associate I to provide exceptional customer service during the vehicle repair process at Crash Champions. The remote position requires a high school diploma and strong skills in communication and problem-solving, with a focus on ensuring customer satisfaction. Candidates must be flexible with their schedules and able to handle various customer inquiries effectively.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Qualifications

• Ability to work flexible schedules including Saturdays.
• Strong communication skills with a focus on customer service.
• Problem-solving ability to ensure customer satisfaction.

Responsibilities

• Ensure best-in-class customer service during vehicle repair process.
• Schedule customers for collision repair and estimate appointments.
• Handle inbound and outbound customer communications.

Skills

Customer service

Communication skills

Problem solving

Education

High School diploma or G.E.D

Job description

Customer Experience Associate I - Remote

Customer Experience Associate I - Remote

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Lensa partners with DirectEmployers to promote this job for Crash Champions.

Champions Do More

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.

Responsibilities

The Customer Experience Associate 1 is responsible for ensuring best-in-class customer service is delivered to all customers during vehicle repair process.

This position requires a high level of customer service, communication skills, enthusiasm, and the ability to problem solve.

This position is remote and applicants must live in Dallas, TX or Chicago, IL to be considered.

Care Center Hours Of Operation

The Customer Experience Associate must be willing to work a flexible schedule including Saturdays to meet our customer's needs.

• M-F 10:30am-7pm CST
• Saturday 8am-12pm CST rotating (subject to change due to business needs)
• The position pays $17.50 per hour
• Schedule customers for collision repair and estimate appointment by following internal and external Standard Operating Procedures
• Professionally handle large daily quantity inbound and outbound customer communications, as communicated by management
• Assist customers with setting up rental reservations and scheduling tows
• Exhibit a sense of urgency towards daily workload
• Convey empathy and confidence on all internal and external customer interactions
• Respond to inquiries by clarifying, researching, planning, and implementing
• Problem resolution by actively listening to our customers and using all internal resources to create a delighted customer
• Execute job while multitasking across multiple communication channels
• Execute department processes and procedures to maintain assignment integrity
• To keep all company issued equipment in excellent working conditions and report all equipment concerns promptly to the appropriate department for repair or replacement
• Always acting in a manner that creates positive outcomes for our customers
• Able to keep customer and company information confidential
• All other duties as assigned by management
  
  

Qualifications

• High School diploma or G.E.D
• Ability and flexibility to work rotating Saturday's & other work schedules
• Modem and high-speed internet that meet minimum requirements
  
  

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Crash From Crash”)
• 5 Paid Holidays
  
  

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.

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Job Post Information : Posted Date* 2 months ago (4/11/2025 4:46 PM)

Job ID 2025-13280

# of Openings 17

Prioritization Tier 2 – Staffing Needs

Days Per Week 5

Posted Min Pay Rate USD $17.50/Hr.

Posted Max Pay Rate USD $17.50/Hr.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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