Customer Experience Associate (Hybrid)

Sydecar; New York (NY); Hybrid; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Customer Experience Associate, where you'll play a vital role in enhancing the private investing experience. This hybrid position allows you to work closely with fund managers and investors, ensuring their needs are met while driving product discovery and improvements. You'll leverage your customer support expertise to create meaningful interactions and help shape the future of the platform. If you're passionate about customer service and eager to make a difference in the venture capital landscape, this opportunity is perfect for you.

Benefits

Competitive salary and bonus program

PTO and sick leave

Generously covered medical, dental, vision

Stock options program

401k program with 4% employer match

Personal data plan reimbursement

Annual professional development stipend

Annual wellness stipend

Workspace allotment

Commuter benefits

Life insurance

Parental leave for all employees

Qualifications

• 2+ years experience in customer support, preferably in software or VC/PE.
• Strong communication skills and attention to detail are essential.

Responsibilities

• Respond to customer inquiries to ensure a delightful experience.
• Identify product improvements and support customer-facing projects.

Skills

Customer Support

Communication Skills

Problem Solving

Attention to Detail

Organizational Skills

Education

2+ years in Customer Support

Job description

About Us

Sydecar is on a mission to transform the world of private markets. Our goal is to make these markets more accessible, transparent, and liquid, and we're achieving this by revolutionizing the way investment vehicles are created and executed.

At Sydecar, we're not just a platform; we're a trusted partner in venture capital. We're dedicated to simplifying and standardizing the private investing experience, empowering capital allocators to discover and support visionary entrepreneurs who are shaping the future.

Our platform is designed with ease and efficiency in mind. We take care of all the behind-the-scenes tasks, from automating banking, ensuring compliance, handling contracts, managing taxes, to streamlining reporting. This leaves investors the freedom to concentrate on what matters most: making valuable deals and nurturing meaningful relationships.

Join us at Sydecar, as we lead the charge in revolutionizing private investing.

About the Team

The Customer Experience team at Sydecar helps our customers get where they need to go. As the primary contact for all of our customers and their investors, the team works daily to resolve customer support cases, provide feedback for new product solutions, and manage an SPV or Fund from formation to closing, and beyond.

About the Opportunity

Customer Experience Associates are Sydecar's ambassadors to our Fund Managers and their Investors - a crucial role for both product discovery and customer experience. The ideal candidate has experience in a customer facing role, excels in communication, and has a strong desire to help others solve problems - big or small.

This is a hybrid role requiring in office attendance two days per week in either our Seattle or New York office.

What You’ll Do

• Respond to customer support inquiries to ensure a delightful experience.

• Identify product and process improvements that will shape the future of our product and workflow.

• Liaise with senior members of the team, as well as our Legal, Tax, and Product teams to answer customer questions and educate first-time Deal Organizers via our support inbox.

• Develop an expert knowledge of our product, our customers, and our industry.

• Support customer-facing projects and product discovery.

What We’re Looking For

• Knowledge of or a strong interest in learning about venture capital operations and alternative investing.

• 2+ years of experience working in a customer support role at a software company, or in the VC/PE space.

• Excellent and professional written and verbal communication skills.

• Attention to detail and ability to manage many tasks at once without dropping the ball.

• Passion for customer service and creating positive experiences.

• Ability to effectively evaluate problems and propose sensible, scalable solutions.

• Process-driven and highly organized, with an eye for process/product improvement.

• Detail-oriented.

Bonus if You Have

• Experience working in a customer support role in fintech, alternative investments, or financial services industries.

• Fund accounting knowledge.

You’ll Enjoy These Benefits

• Competitive salary and bonus program.

• PTO and sick leave.

• Generously covered medical, dental, vision.

• Stock options program.

• 401k program with 4% employer match.

• Personal data plan reimbursement.

• Annual professional development stipend.

• Annual wellness stipend.

• Workspace allotment.

• Commuter benefits.

• Life insurance.

• Parental leave for all employees.

Sydecar’s Values

Our values are important to the way we live and work at Sydecar. They guide our priorities, behaviors, and interactions.

Ownership

We are committed to and proud of our work and growth. We hold ourselves accountable for achieving our goals.

Excellence

We set and exceed ambitious goals through ownership, data-driven decisions, and rigorous execution.

Humility

We value feedback and recognize that growth comes from learning from each other and our experiences.

Win Together

We are driven by a passion for winning and we champion the success of our team members, our customers, and our partners.

Sydecar is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Sydecar are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Sydecar will not tolerate discrimination or harassment based on any of these characteristics. Sydecar encourages applicants of all ages.