Customer Experience Associate | Flexible Scheduling & Growth

Carters Inc.; Charlotte (NC); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Flexible schedules

30% discount on brands

Tuition assistance for GED or degree

Professional development programs

Job summary

A leading children's retail company in Charlotte, North Carolina, is seeking a Sales Associate. In this role, you will be the first face of the brand, welcoming customers and assisting them with product styles and features. Key responsibilities include resolving customer issues proactively and processing point of sale transactions. We value a positive mindset, customer service skills, and effective communication. The position offers flexible scheduling, advancement opportunities, and a supportive work environment.

Qualifications

• A positive and solutions-oriented mindset.
• Demonstrated customer service and engagement skills.
• Effective and professional verbal and written communication skills.
• The ability to manage multiple tasks at once.

Responsibilities

• Welcome customers with a warm greeting and provide assistance.
• Confidently and proactively resolve customer issues.
• Assist with omnichannel to ensure a positive shopping experience.
• Execute point of sale transactions.
• Complete floor replenishment and shipment.
• Articulate promotional events and brand loyalty program.
• Minimize store loss by providing exceptional service.

Skills

Customer service skills

Effective communication

Solutions-oriented mindset

Multitasking

Job description

A leading children's retail company in Charlotte, North Carolina, is seeking a Sales Associate. In this role, you will be the first face of the brand, welcoming customers and assisting them with product styles and features. Key responsibilities include resolving customer issues proactively and processing point of sale transactions. We value a positive mindset, customer service skills, and effective communication. The position offers flexible scheduling, advancement opportunities, and a supportive work environment.