Customer Experience Associate — Flexible Scheduling & Bonuses

Payvantage; Jonesboro (AR); On-site; USD 156,000 - 179,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee discounts

Flexible scheduling

Paid time off

Job summary

A fast-growing fintech company is seeking a Customer Service Associate in Jonesboro, Arkansas. In this dynamic role, you'll be the voice of the brand, supporting customers through phone, email, and live chat, and ensuring exceptional client experiences. Candidates should have a friendly demeanor, 2+ years of customer service experience, and excellent communication skills. The position offers a competitive hourly rate, performance bonuses, and a comprehensive benefits package including health, dental, and vision insurance.

Qualifications

• 2+ years of previous customer service experience preferred.
• Strong command of written and verbal English.
• Willingness to cooperate with customers and management.

Responsibilities

• Respond promptly to customer inquiries via phone and email.
• Conduct outbound communications to existing customers.
• Document customer interactions and maintain product knowledge.

Skills

Customer service experience

CRM software familiarity

Conflict resolution skills

Communication skills

Detail-oriented

Tools

Office software

Job description

A fast-growing fintech company is seeking a Customer Service Associate in Jonesboro, Arkansas. In this dynamic role, you'll be the voice of the brand, supporting customers through phone, email, and live chat, and ensuring exceptional client experiences. Candidates should have a friendly demeanor, 2+ years of customer service experience, and excellent communication skills. The position offers a competitive hourly rate, performance bonuses, and a comprehensive benefits package including health, dental, and vision insurance.