Customer Experience Associate — Flexible Hours, Baby Brand

Carter's Inc.; Grapevine (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

30% employee discount

GED/tuition-free degree program

English language learning

Flexible scheduling

Professional development

Job summary

Carter’s Inc. is seeking a Sales Associate to be the first face of our brand for growing families. You will greet customers, help them explore baby essentials, and support them through the shopping journey in a fast-paced retail environment.

This role emphasizes friendly service, strong communication, and the ability to multitask during busy periods. We offer an inclusive culture, development opportunities, and employee discounts on Carter’s products.

Qualifications

• Positive, solutions-oriented mindset.
• Demonstrated customer service and engagement skills.
• Effective verbal and written communication skills.
• Ability to manage multiple tasks at once.

Responsibilities

• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment
• Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
• Execute and expedite point of sale/register transactions
• Complete floor replenishment and shipment as needed
• Articulate current promotional events and the brand loyalty program, including credit, to customers
• Minimize store loss by providing exceptional customer service and maintaining a safe, clean store

Skills

Customer service

Multitasking

Verbal communication

Written communication

Job description

Carter’s Inc. is seeking a Sales Associate to be the first face of our brand for growing families. You will greet customers, help them explore baby essentials, and support them through the shopping journey in a fast-paced retail environment.

This role emphasizes friendly service, strong communication, and the ability to multitask during busy periods. We offer an inclusive culture, development opportunities, and employee discounts on Carter’s products.