Customer Experience Associate

Weis Markets; Triple Lakes (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee discount

Healthcare options

Dental & Vision

401(k)

Job summary

Weis Markets in Maryland seeks a Customer Experience Associate to greet customers, answer questions, and assist with checkout. You will operate the front-end scanner and cash register, bag merchandise, and ensure accurate transactions while following tobacco and alcohol sale guidelines.

You will stay informed on weekly ads, maintain sanitation, follow health and OSHA rules, and work with coworkers to keep the department running smoothly. PPE must be used, and you may assist in other departments.

Qualifications

• Education: High School Diploma or GED or equivalent.
• No prior experience required.
• Customer-focused approach and ability to handle transactions accurately.

Responsibilities

• Greet customers with a smile and assist with questions or concerns.
• Operate front-end scanning equipment and cash register; bag merchandise and manage checkout.
• Ensure accurate transactions, handle cash, checks, electronic payments and coupons; comply with tobacco/alcohol sale rules.
• Stay informed about weekly ads and promotions to answer questions.
• Maintain department sanitation and adhere to health/OSHA guidelines.
• Cooperate with coworkers and supervisors to keep the store running smoothly; follow PPE requirements.
• May assist in other departments as needed.

Skills

Customer service

Cash handling

Product knowledge

Education

High School Diploma or GED

Tools

Cash register

Scanning equipment

Job description

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!

Location Address

550 West MacPhail Road

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner. Follows company policies relating to customer check out to increase customer satisfaction.
• Operates front end scanning equipment and cash register. Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer’s cart.
• Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons. Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages. Follows all store and legal guidelines regarding sale of tobacco and alcohol.
• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.
• Ensures smooth function of department and store by cooperating with co-workers and supervisors. Responsible to continuously improve job performance.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
• May also be called upon to assist in other departments.

Supervisory Responsibilities

This position currently has no supervisory responsibilities.

Qualification Requirements

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education and/or experience completed or working towards a High School Diploma or General Education Degree (GED). No prior experience required.

Rate Of Pay And Benefits

The hourly pay for this position starts at $15.00 and is up to $22.00.

Weis Markets offers a competitive salary with access to a variety of benefits and resources such as minimum essential coverage (MEC) Plan includes 100% in-network coverage for all preventative care services required by the Affordable Care Act (ACA), and have two supplemental medical plan options, the Advantage and Elite plans, dental, vision, short term disability, term life and AD&D, and voluntary insurance such as hospital indemnity, critical illness, 401(k) retirement savings plans, scholarship program and associate discount programs, auto and home insurance, employee assistance program, pet insurance, purchasing power and paid time off and sick pay provided the eligibility and criteria specific to the position is met.

Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.