Customer Experience Associate

Whitewatercw; Houston, Northern (TX, KY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive compensation and bonus

Health benefits

401(k) retirement plan

Paid time off

Life insurance

Advancement opportunities

Free weekly car washes

Job summary

WhiteWater Express is hiring a Customer Experience Associate to support customers, locations, and teams from our Corporate Office in Houston. You will manage memberships, billing inquiries, and general account questions via phone, email, and online support, delivering friendly, professional assistance.

This role offers both full-time and part-time opportunities with a flexible schedule between 7:00 AM and 6:00 PM CST, and room to grow within a rapidly expanding company.

Qualifications

• Positive, people-first attitude and genuine interest in helping others.
• Strong written and verbal communication skills.
• Excellent attention to detail with writing, grammar, and editing.
• Strong organizational skills and the ability to manage multiple priorities.
• Confidence using technology and ability to quickly learn new systems.
• Familiarity with Google Workspace and Microsoft Office. We’ll help you learn the rest.
• Customer service or related experience is a plus, but candidates eager to learn are welcome.
• Must complete background and reference checks.

Responsibilities

• Serve as a go-to resource for customers, handling memberships, billing, and account questions via phone, email, and online support.
• Deliver friendly, professional, timely support to create a great customer experience.
• Resolve customer concerns by researching accounts, explaining options, and identifying solutions.
• Partner with store teams and other departments to resolve customer needs.
• Identify trends in feedback and translate insights into improvement opportunities.
• Stay organized, manage multiple priorities, and meet response time goals.
• Participate in special projects and new initiatives as the company grows.

Skills

People-first attitude

Communication skills

Attention to detail

Organizational skills

Tech proficiency

Google Workspace

Microsoft Office

Background checks

Tools

Google Workspace

Microsoft Office

Job description

Customer Experience Associate

$18 per hour | Onsite | Houston, TX 77070 (Vintage Park)

1 Full-Time Role & 1 Part-Time Role Available

Flexible Scheduling Between 7:00 AM and 6:00 PM CST

At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.

Position Overview

As a Customer Experience Associate at our Corporate Office, you’ll play an important role in supporting our customers, car wash locations, and teams across the company. You’ll help resolve customer needs, manage membership and billing inquiries, and partner with different departments to deliver a great customer experience.

This is an excellent opportunity for someone who enjoys helping people, solving problems, and working in a collaborative office environment. Whether you’re looking for a flexible part-time position or your next full-time career opportunity, this role offers valuable experience and room to grow within a rapidly expanding company.

Key Responsibilities

• Serve as a go to resource for customers, assisting with memberships, billing, and general account questions through phone, email, and online support systems
• Deliver friendly, professional, and timely support that helps create a great customer experience
• Solve customer concerns by researching accounts, identifying solutions, and explaining membership and service options
• Partner with store teams and other departments to help resolve customer needs
• Identify trends in customer feedback and help turn those insights into opportunities for improvement
• Stay organized, manage multiple priorities, and meet response time goals
• Participate in special projects and new initiatives as our company continues to grow

Qualifications

• Positive, people first attitude and a genuine interest in helping others
• Strong written and verbal communication skills
• Excellent attention to detail with solid writing, grammar, and editing skills
• Strong organizational skills and the ability to manage multiple priorities
• Confidence using technology and the ability to quickly learn new systems
• Familiarity with Google Workspace and Microsoft Office. We’ll help you learn the rest
• Customer service, office, administrative, or related experience is a plus, but we welcome motivated candidates who are ready to learn and grow
• Ability to successfully complete required background and reference checks

Benefits

Eligible part time team members enjoy a competitive benefits package, including:

• Competitive Compensation in Base and Bonus Potential
• Comprehensive Health Benefits (Medical, Dental & Vision)
• Pet Insurance is available
• Paid Time Off in addition to Company Paid Holidays
• 401(k) Retirement Plan with Company Match
• Company-Paid Life Insurance
• Pathways to Advancement
• Free Weekly Car Washes

At WhiteWater Express, we believe great people are what make a great company. We’re looking for motivated individuals who are ready to learn, take on new challenges, and contribute to a team that’s growing quickly.

Whether you’re looking for part-time flexibility, a full-time career opportunity, or a place where you can continue developing professionally, WhiteWater is a place where you can learn, contribute, and grow.

Come grow with us. We’d love to meet you!