Customer Experience Associate

Weis Markets; Hampstead (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health plan

Dental

Vision

Flexible spending accounts

Short term disability

Life and AD&D

Long term care rider

Voluntary hospital indemnity

Accident and critical illness

401(k)

Scholarship program

Associate discount

Auto and home insurance

Employee assistance program

Pet insurance

Purchasing power

ID theft protection

Legal services

Paid time off

Sick pay

Job summary

Weis Markets in Hampstead, MD is seeking a front-end associate to greet customers, operate the cash register, and ensure accurate transactions while maintaining a clean and safe shopping environment. This role supports store operations and may assist in other departments as needed.

The position emphasizes teamwork, friendliness, and adherence to tobacco/alcohol sale guidelines, with strong emphasis on customer service and efficiency.

Qualifications

• Education: High School Diploma or GED completed or working toward.
• No prior experience required.
• Must be able to greet customers and handle transactions accurately.

Responsibilities

• Greet customers and answer questions in a polite, professional manner.
• Operate front-end scanning equipment and cash register.
• Handle bagging and placement of merchandise, ensure accurate charges and funds collection.
• Follow store policies to maximize customer satisfaction and safety.

Skills

Customer service

Cash handling

Polite communication

Teamwork

Education

High School Diploma or GED

Job description

About Us

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Location Address: 721 Hanover Pike

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner.
• Follows company policies relating to customer check out to increase customer satisfaction.
• Operates front end scanning equipment and cash register.
• Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer’s cart.
• Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
• Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
• Follows all store and legal guidelines regarding sale of tobacco and alcohol.
• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Responsible for general sanitation in the department.
• Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
• Disposes of trash properly.
• Ensures smooth function of department and store by cooperating with co-workers and supervisors.
• Responsible to continuously improve job performance.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
• May also be called upon to assist in other departments.

SUPERVISORY RESPONSIBILITIES

This position currently has no supervisory responsibilities.

QUALIFICATION REQUIREMENTS

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required: Education and/or experience completed or working towards a High School Diploma or General Education Degree (GED). No prior experience required.

RATE OF PAY AND BENEFITS

The hourly rate for this position starts at $15.00 and goes up to $22.00.

Weis Markets offers a competitive salary and comprehensive benefits package such as

• health plan
• dental
• vision
• flexible spending accounts
• short term disability
• basic life and AD&D
• group whole life with long term care rider
• and voluntary insurance such as hospital indemnity
• accident and critical illness
• 401(k) retirement savings plans
• scholarship program and associate discount programs
• auto and home insurance
• employee assistance program
• pet insurance
• purchasing power
• ID theft protection
• legal services
• paid time off
• sick pay and quarterly incentive based on eligibility and criteria specific to the position is met.

EEO and Inclusion Statement

Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws.

A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.

Company Culture and Career Opportunities

At Weis Markets, we firmly believe that together, we can achieve anything! Recognizing that our associates are the backbone of our company, it’s a fact that as our associates grow, opportunities are created for others! Being a family company, we’re always looking for friendly and energetic people to join our team to bring creativity and insight to help our company and communities we serve continue to grow and prosper. Known for talent development at all levels, Weis provides growth and endless career opportunities for people at all stages in life!