Customer Experience Associate

Weis Markets; Hampstead (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health plan

Dental

Vision

401(k) retirement plan

Employee discounts

Paid time off

Quarterly incentive

Job summary

Weis Markets is hiring for a front-end associate in Hampstead, NC. The role involves greeting customers, answering questions, and handling checkout with scanning devices and cash registers. You’ll bag items, ensure accurate charges, and follow security practices while supporting promotions and store guidelines.

The position emphasizes customer service, adherence to health and safety standards, and teamwork with coworkers to keep the front end running smoothly.

Qualifications

• Education and/or experience completed or working towards a High School Diploma or GED.
• No prior experience required.

Responsibilities

• Smiles and greets customers, answers questions and helps resolve concerns promptly.
• Operates front end scanning equipment and cash register.
• Bags merchandise and assists customers with carts.
• Ensures items are scanned and charged correctly with appropriate payment methods.
• Maintains cash drawer accuracy and follows security procedures.
• Complies with tobacco and alcohol sale guidelines and store policies.
• Keeps knowledge of weekly ads and promotions to answer customer questions.
• Supports sanitation and cleaning standards in the department and store.

Skills

Customer service

Cash handling

POS operation

Team attitude

Education

High School Diploma or GED

Tools

Cash Register

Job description

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Location Address: 2205 Hanover Pike

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner.
• Follows company policies relating to customer check out to increase customer satisfaction.
• Operates front end scanning equipment and cash register.
• Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer’s cart.
• Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
• Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
• Follows all store and legal guidelines regarding sale of tobacco and alcohol.
• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Responsible for general sanitation in the department.
• Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
• Disposes of trash properly.
• Ensures smooth function of department and store by cooperating with co-workers and supervisors.
• Responsible to continuously improve job performance.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE), Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
• May also be called upon to assist in other departments.

SUPERVISORY RESPONSIBILITIES

This position currently has no supervisory responsibilities.

QUALIFICATION REQUIREMENTS

• Education and/or experience completed or working towards a High School Diploma or General Education Degree (GED).
• No prior experience required.

RATE OF PAY AND BENEFITS

The hourly rate for this position starts at $15.00 and goes up to $22.00.

Weis Markets offers a competitive salary and comprehensive benefits package such as health plan, dental, vision, flexible spending accounts, short term disability, basic life and AD&D, group whole life with long term care rider, and voluntary insurance such as hospital indemnity, accident and critical illness, 401(k) retirement savings plans, scholarship program and associate discount programs, auto and home insurance, employee assistance program, pet insurance, purchasing power, ID theft protection, legal services, paid time off, sick pay and quarterly incentive based on eligibility and criteria specific to the position is met.

• health plan
• dental
• vision
• flexible spending accounts
• short term disability
• basic life and AD&D
• group whole life with long term care rider
• voluntary insurance such as hospital indemnity
• accident and critical illness
• 401(k) retirement savings plans
• scholarship program
• associate discount programs
• auto and home insurance
• employee assistance program
• pet insurance
• purchasing power
• ID theft protection
• legal services
• paid time off
• sick pay
• quarterly incentive based on eligibility and criteria specific to the position is met

Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.

At Weis Markets, we firmly believe that together, we can achieve anything! Recognizing that our associates are the backbone of our company, it’s a fact that as our associates grow, opportunities are created for others! Being a family company, we’re always looking for friendly and energetic people to join our team to bring creativity and insight to help our company and communities we serve continue to grow and prosper. Known for talent development at all levels, Weis provides growth and endless career opportunities for people at all stages in life!