Customer Experience Associate

Summerwood Corporation; Feasterville-Trevose (Bucks County); On-site; USD 30,000 - 40,000; Full time

Job summary

Summerwood Corporation is looking for a dedicated employee in Feasterville-Trevose, responsible for maintaining a clean and safe environment, greeting customers warmly, and supporting fellow employees. Emphasis on a positive attitude and flexibility in addressing customer needs is crucial.

Expect a collaborative work environment where initiative and reliability are valued. Ideal candidates will demonstrate strong communication and teamwork skills.

Responsibilities

• Presents a neat, clean appearance, in company uniform.
• Greets each customer they encounter with a smile and a word of welcome or departure.
• Maintains a clean and safe environment for customers.
• Serves customers according to all company procedures and standards.
• Cooperation with peers – work with fellow employees as part of a team, helps others when they need a hand.
• Demonstrates a positive and enthusiastic attitude with co‑workers.
• Helps new employees through training and orientation.
• Demonstrates patience and understanding when training others.
• Keeps other employees informed about what he/she is doing.
• Attendance – is personally reliable.
• Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks.
• Provides appropriate notice when unable to be at work.
• Provides written notice for being late or absent as required.
• Understands and uses approved time‑keeping system.
• Cooperation with Management – is open and receptive to requests, demonstrates flexibility and dependability.
• Demonstrates a positive and enthusiastic attitude with management.
• Adjusts positively to requests for change from managers.
• Accepts procedural changes positively and without loss of effectiveness.
• Alerts management to station needs.
• Anticipates problems and brings them to management’s attention.
• Follows through with all commitments made.
• Initiative and Energy – takes action without being told, goes beyond what is simply required, maintains a high activity level.
• Helps others when needed without being asked.
• Demonstrates a sense of urgency on the job, especially when it relates to pleasing the customer.
• Is effective working on more than one task at a time.
• Finishes tasks completely once begun.
• Suggests ideas for solving problems, improving procedures, etc.

Job description

Summerwood Corporation is looking for a dedicated employee in Feasterville-Trevose, responsible for maintaining a clean and safe environment, greeting customers warmly, and supporting fellow employees. Emphasis on a positive attitude and flexibility in addressing customer needs is crucial.

Expect a collaborative work environment where initiative and reliability are valued. Ideal candidates will demonstrate strong communication and teamwork skills.