Customer Experience Appointment Representative

J.B. Hunt; Lowell (AR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

short-term and long-term disability

Paid time off

Paid parental leave

Paid holidays

Job summary

J.B. Hunt in Lowell, Arkansas is seeking a Customer Experience Appointment Representative to coordinate loads, confirm deliveries, and maintain clear communication with customers.

Under supervision, you will perform clerical duties, schedule and track loads, and ensure accurate documentation to support timely deliveries and high customer satisfaction.

Qualifications

• High School Diploma / GED with 1-2 year of working experience.
• Bachelor's Degree with 1-2 year of working experience.
• Ability to multitask.
• Ability to communicate effectively over the phone all medium.
• Ability to embrace change.
• Proficient time-management skills.
• Ability to handle a stressful work-environment.
• This position is not eligible for employment-based sponsorship.

Responsibilities

• Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction
• Track trailer pools to see if customer has available empties to determine scheduling
• Provide documentation to validate customer disputes
• Monitor customer’s freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service
• Resolve appointment requests for key customers with delivery dates within locked out areas
• Build, maintain, and nurture relationships with new customers, existing customers, and other business segments
• Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction

Skills

Multitask

Phone communication

Adapt to change

Time management

Handle stress

Education

High School Diploma / GED

Bachelor's Degree

Job description

Customer Experience Appointment Representative

Job Summary: Under close supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents, maintaining records and files, and booking customer deliveries

Job Description:

• Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction
• Track trailer pools to see if customer has available empties to determine scheduling
• Provide documentation to validate customer disputes
• Monitor customer’s freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service
• Resolve appointment requests for key customers with delivery dates within locked out areas
• Build, maintain, and nurture relationships with new customers, existing customers, and other business segments
• Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction

Qualifications:

• Minimum Qualifications: High School Diploma / GED with 1-2 year of working experience
• Preferred Qualification: Bachelor's Degree with 1-2 year of working experience
• Ability to multitask
• Ability to communicate effectively over the phone all medium
• Ability to embrace change
• Proficient time-management skills
• Ability to handle a stressful work-environment
• This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time:

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• two weeks of paid parental leave
• six paid holidays annually

Education:

• Bachelors: Business Communications
• GED (Required)
• High School (Required)
• Bachelors: Business Administration/Management

Work Experience:

• Customer Service/Account Manager
• Transportation/Logistics
• Intermodal

Job Opening ID: 00651596 Customer Experience Appointment Representative (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

About Us

Better benefits, clear career paths and a people-first culture, because we are Driven for You™.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt or Hunt Mexicana S.A. de C.V. are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for?

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.