Customer Experience and Framing Manager

Michaels Stores; Alabaster (AL); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in retail is seeking a Customer Experience and Framing Manager for their Alabaster store. The role involves managing front-end operations, ensuring compliance with company standards, and delivering exceptional customer service. Ideal candidates will have retail management experience and a passion for customer engagement. Join a team that values creativity and offers comprehensive benefits.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Retail management experience preferred.

Responsibilities

• Manage front-end operations and omnichannel processes.
• Provide excellent customer service and resolve issues.
• Support onboarding, training, and performance management.

Skills

Customer Service

Retail Management

Job description

Join to apply for the Customer Experience and Framing Manager role at Michaels Stores

Store - Alabaster, AL

Deliver a customer-centric shopping experience by managing front-end operations, leading omnichannel processes, maintaining store recovery standards, and providing friendly customer service.

Key Responsibilities

• Assist Store Manager in ensuring compliance with SOPs, company policies, and standards; hold team accountable for store conditions and results.
• Ensure all front-end policies are followed; achieve KPIs for yourself and your team.
• Plan and lead in-store events and class activities.
• Manage omnichannel processes, shrink, safety programs, and assist with cash reconciliation and inventory processes.
• Support onboarding, training, coaching, and performance management of team members.
• Serve as Manager on Duty (MOD).
• Provide excellent customer service, help locate products, and resolve issues.
• Participate in stock unloading and stocking, cross-train in Custom Framing, and lead high-quality framing solutions in stores without a Framing Manager.

Preferred Skills and Experience

• Retail management experience preferred.

Physical Requirements and Work Environment

• Stand for long periods, move throughout the store, lift heavy items, and work nights, weekends, and early mornings.

If assistance is needed performing essential functions, contact your supervisor for accommodations.

Additional Information

At Michaels, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We prioritize team wellbeing with comprehensive benefits, including health insurance, paid time off, tuition assistance, and discounts.

Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities. For accommodations, contact Customer Care at 1-800-642-4235.