Customer Experience Analytics Data Scientist

Apex Systems; Merrifield, Northern (VA, KY); Hybrid; USD 55,000 - 83,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with company match

ESPP and HSA

Professional development

Job summary

Everforth Apex is seeking a Customer Experience Analytics Data Scientist in Merrifield, VA (Hybrid). The role focuses on analyzing customer experience through data, including exploration, modeling, and NLP-driven insights.

You will partner with product and technology teams to convert analyses into actionable recommendations and executive-ready narratives. The ideal candidate has 1–5 years of relevant experience, strong SQL/Python skills, and experience with NLP and VoC research.

Qualifications

• Bachelor's degree in data science, analytics, or a quantitative field.
• 1–5 years of data science, analytics, or BI experience.
• Proficiency in SQL and Python for data manipulation and modeling.
• Experience with NLP, sentiment analysis, and text analytics.

Responsibilities

• Analyze member digital behavior using Python and SQL to extract insights.
• Perform exploratory data analysis to identify patterns in product adoption, engagement, and CX.
• Collaborate with product/tech/business teams to translate findings into dashboards and actions.
• Develop and maintain analytical solutions to inform business decisions and VoC research.

Skills

Python

SQL

EDA

Statistics

NLP

Hypothesis testing

Forecasting

Sentiment analysis

Education

Bachelor's degree in data science or related field

Tools

R

Jupyter Notebook

Pandas

scikit-learn

Job description

# Customer Experience Analytics Data ScientistApply**Job#: 3052253****Job Description:**Customer Experience Analytics Data Scientist**Location:** Merrifield, Virginia (Hybrid)Role OverviewWe are seeking a motivated analytics professional focused on customer experience who is passionate about solving business problems through data. This role is ideal for an individual who enjoys combining exploratory analysis, statistical methods, experimentation, and modeling techniques to uncover insights and drive impact. You will collaborate with cross-functional partners across product, technology, and business teams to transform complex questions into actionable insights.Key Responsibilities* Analyze member digital behavior using Python and SQL.* Conduct exploratory data analysis to identify patterns in product adoption, engagement, and customer experience.* Partner with business stakeholders and product teams to solve digital experience challenges.* Develop, automate, and maintain analytical solutions that provide actionable business insights.* Apply analytical and statistical methods to understand customer behavior and evaluate digital experiences.* Apply text analytics and NLP techniques to summarize and classify customer feedback.* Analyze app reviews, surveys, and other digital feedback sources to conduct Voice of the Customer (VoC) research.* Translate analytical findings into clear recommendations, dashboards, and presentations for business and executive audiences.Required Qualifications**Education:** Bachelor’s degree in data science, business analytics, statistics, applied mathematics, economics, or another quantitative or analytical field.**Experience:** 1-5 years of experience conducting data science, business intelligence, analytics, statistical analysis, or related project work.**Technical Skills:** Proficiency using SQL for data extraction and analysis and Python for data preparation, exploratory analysis, statistical analysis, and modeling. Experience with R is beneficial. Experience applying analytical and statistical methods such as EDA, hypothesis testing, regression, forecasting, segmentation, NLP, or sentiment analysis to business problems. Comfort working in notebook-based analytical environments.Preferred Qualifications* Master’s degree in data science, business analytics, statistics, applied mathematics, economics, or another quantitative or analytical field.* Experience analyzing customer behavior, digital products, or customer feedback.* Experience presenting complex analyses to executive audiences.* Knowledge of financial services or digital banking products.* Advanced SQL and Python skills. *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.**Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy**Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.**Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.**If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.**UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.***Employee Type:** Contract**Location:** Merrifield, VA, US**Job Type:****Date Posted:** September 15, 2026**Pay Range:** $40 - $60 per hour