Customer Experience Agent + Base Salary + Onsite

American Power and Gas; Town of Florida (NY); On-site; USD 68,000 - 91,000; Full time

Benefits offered by this job

On-site training

Health, dental, vision, life insurance

Paid time off

Paid holidays

Weekly pay

Base salary + commission

Weekday schedule

Company events

Job summary

American Power & Gas is seeking a Customer Experience Agent to join our onsite call center team in New York. You will engage residential and small commercial customers by phone, delivering energy solutions and delivering great service in a fast-paced environment.

No prior sales experience is required; we provide full training, ongoing coaching, and opportunities for career development. This entry-level role offers a guaranteed base salary plus commission, weekday hours, and comprehensive

Qualifications

• Excellent verbal communication and strong listening skills.
• Team-oriented in a high-volume call center.
• Open to feedback and thrive in a fast-paced workplace.

Responsibilities

• Engage residential and small commercial customers by phone in a call center environment.
• Provide exceptional customer service by addressing needs and guiding customers through the process.
• Build customer relationships in a fast-paced inside sales setting.
• Participate in telemarketing efforts to generate leads and promote energy services.
• Collaborate with a supportive team with ongoing coaching to improve care and sales skills.

Skills

Call center

Customer service

Inside sales

Telemarketing

Job description

Job Title: Customer Experience Agent

Position Type: Full-Time, Entry-Level, Mid-Level, Experienced

Salary: $1,500 - $2,000 per week (Base + Commission)

Schedule: Monday – Friday, 8:30 am - 5:00 pm (No weekends!)

This is an onsite position only.

Benefits:

• On-site paid training and ongoing career development to set you up for success.
• Health, dental, vision and life insurance.
• Paid time off and paid holidays.
• Weekly pay
• Guaranteed base salary plus commission.
• No weekends are required. Enjoy your free time with weekday work only!
• Company events and community outreach opportunities.

Join Our Team at American Power & Gas – A Leading Provider of Green Energy Solutions!

Are you looking to build a rewarding career in sales and customer service? American Power & Gas is expanding and hiring motivated Customer Experience Agent to join our dynamic team! With over 43,000 satisfied customers and 25 years in business, we provide green energy solutions to both residential and commercial customers. This is an exciting onsite position that offers paid training, career growth, and a fun team environment.

Key Responsibilities:

• Leads completely provided, engage with residential and small commercial customers to offer energy solutions over the phone in a call center environment.
• Provide exceptional customer service by addressing customer needs, answering questions, and guiding them through the process.
• Work in a fast-paced call center setting with an emphasis on inside sales and building customer relationships.
• Participate in telemarketing efforts, generating leads and promoting green energy services.
• Collaborate with a supportive team, receiving ongoing coaching to improve your customer care and sales skills.

Requirements:

• No prior sales or telemarketing experience required—entry-level, mid-level, and experienced candidates are encouraged to apply.
• Excellent verbal communication and strong listening skills to engage customers effectively.
• Enjoy working in a team-oriented call center environment and handling a high volume of calls.
• Motivated to improve your life and career while providing excellent customer service and care.
• Open to feedback and able to thrive in a fast-paced, evolving workplace.

At American Power & Gas, even if you have no prior sales experience, we offer full training and continuous support to help you grow as a Customer Experience Agent. Many of our top performers started from scratch, and we provide the tools you need to succeed in this inside sales career. If you're looking for a customer service-driven sales position, where customers are already using the product (electricity), then this is the career for you!

For more information, visit our website: https://careers.americanpowerandgas.com