Customer Experience Agent

Regal-Brands; Denver (CO); On-site; USD 43,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

401(k)

Job summary

Regal Brands is hiring a Customer Experience Specialist to handle inquiries via email, social media, online chat and phone. The role will process orders, address questions, and resolve issues from a on-site facility near I-70 and Monaco.

Expect to contribute to a best-in-class customer experience while developing product knowledge. The position is full-time (40 hours/week), Monday–Friday, with a start pay of $21.00 per hour.

Qualifications

• At least 1 year of experience in a customer service role.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office and ERP systems.

Responsibilities

• Answering customer questions online and by phone.
• Taking and entering orders and assisting QA with specialized orders.
• Resolving customer issues and ensuring timely follow-up.
• Manage orders, returns, and warranty issues accurately.

Skills

Customer service

Communication skills

MS Office Suite

ERP system

Tools

Microsoft Office Suite

ERP System

Job description

Regal Brands has an opportunity available for Customer Experience Specialist! This position has an anticipated hiring range of $21.00 per hour and is eligible for our full Benefits Package, including health, dental, life, and 401k. The Workweek for this position is Full-Time, (40 hours per week) Monday –Friday, from 7:30AM – 4:00PM. This position will work on-site at our facility near I-70 and Monaco.

What you'll enjoy:

Competitive starting pay

$21.00 per hour to start.

Stable, full-time, and reliable 40-hour shift

Monday – Friday, 7:00am – 4:00pm, keep your weekends and evenings free!

Flexible payment options

Access your pay when you need it with the ability to withdraw earned pay same day.

Medical, dental, vision, short term and long-term disability plans, 401(k), paid holidays, and vacation.

Opportunity to learn and grow

Being a Customer Experience Specialist at Regal Brands offers a blend of professional advantages. You will gain valuable communication and interpersonal skills by interacting with customers and resolving problems. Additionally, this role will provide training to with technology to support customer needs, expanding your digital skillset.

Job Duties and Responsibilities:

The Regal Brands family of companies produce decorative hardware products ranging from vintage interior handle sets to hinges and cabinet hardware, representing a wide range of styles and décor. We are looking for a Customer Experience Specialist who has a passion for providing “best in class” experiences for our customers through email, social media, online chat and inbound phone calls. You will be the point of contact for customers both online and over the phone providing support, answering questions, taking orders, and solving products. This is an in-office position, however as we do not utilize a storefront all customer interaction will be online or over the phone.

Other responsibilities include:

• Answering customer questions both online and over the phone.
• Taking and entering orders, assisting quality assurance team with specialized orders.
• Problem remediation and customer support.
• Ensure customer orders, returns, and warranty Issues are entered with accuracy and thorough, providing timely follow-up.
• An interest in home renovation, interior design and architecture is a huge plus!

Who we are seeking in an applicant:

The idea candidate for this position will have at least 1 year of experience in a customer service role and strong computer skills. Other qualifications we are looking for include:

• Excellent verbal and written communication skills. Enjoys interacting with customers and excels in negotiation and conflict resolution.
• Ability to effectively manage customer expectations and build loyal customer relationships.
• Willingness to learn our product line.
• Ability to understand and educate customers on products.
• Strong computer skills are required, including proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience using an ERP System.
• Ability to multitask and handle several conversations at once.

The deadline to apply for this position is March 28th, 2025

Who we are:

Regal Brands is home to four premium hardware brands, representing a wide range of styles and décor. Our brands include our flagship, Nostalgic Warehouse, in the Vintage Hardware space, Grandeur Hardware, in the premium Transitional genre, Ageless Iron, a Rustic Farmhouse style, and Viaggio Hardware, our newest entry into the Contemporary design arena. Products from our companies are made with quality and durability in mind and our business model nurtures relationships with e-commerce channel partners, as well as offering our own e-commerce purchasing experience through our individual brand web sites. We also serve a select number of brick-and-mortar showrooms that represent our products. As a premier door hardware manufacturer, every aspect of growth has been tempered with consideration for the business and consumer communities we serve, based on practices that are fair and sustainable.

*Employment offers for this position are contingent on a successful criminal background check.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.