Customer Experience Advocate — Data‑Driven, On‑Site LA

Buck Mason; Emeryville (CA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Health, dental & vision insurance

Fitness & wellness benefits

401(k) retirement savings plan with matching

Quarterly clothing allowance

Job summary

Buck Mason is seeking a Customer Experience team member to provide outstanding service and support, turning customers into promoters. This role involves handling customer queries via phone, email, and chat, offering tailored advice on style and fit, and utilizing data analysis tools.

The ideal candidate will excel in leadership and project management, enjoying a creative problem-solving environment. The company offers health, dental, and vision insurance, as well as fitness benefits and a 401(k) plan.

Qualifications

• Strong leadership, organizational, and project management skills.
• Creative problem solver looking for new solutions.
• Resilient and adaptable in fast-changing environments.

Responsibilities

• Serve as the first contact for all customers via phone, email, and live chat.
• Problem-solve for customer deliveries and transactions.
• Offer fit and style advice tailored to each customer’s needs.
• Track and analyze data using Excel and Google Sheets.

Skills

Leadership skills

Organizational skills

Project management

Creative problem-solving

Data analysis

Tools

Excel

Google Sheets

Job description

Buck Mason is seeking a Customer Experience team member to provide outstanding service and support, turning customers into promoters. This role involves handling customer queries via phone, email, and chat, offering tailored advice on style and fit, and utilizing data analysis tools.

The ideal candidate will excel in leadership and project management, enjoying a creative problem-solving environment. The company offers health, dental, and vision insurance, as well as fitness benefits and a 401(k) plan.