Customer Experience Advocate

Lee Company; Franklin (TN); Híbrido; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental and vision

Virtual primary care

Mental health services

Earned Wage Access (EWA)

401(k) match

HSA contributions

Life and long-term disability

Volunteer opportunities

Lee Company University (LCU) training

Paid time off (PTO)

Career growth opportunities

Holidays

Chaplain services

Descripción de la vacante

Lee Company is seeking a Customer Experience Advocate to join our residential service team, supporting HVAC, Plumbing and Electrical needs. You will respond to calls, emails and chats with professionalism, build strong relationships with customers and teammates, and align with our culture to help employees Thrive.

Hybrid work-from-home options and flexible day/evening shifts are available. Join a growing team that values excellent service, effective communication, and a proactive approach to

Formación

• Excellent phone etiquette and outstanding verbal, written, and interpersonal skills.
• Must practice active listening and problem solving.
• Driven, tenacious and enthusiastic attitude.
• Service-minded 'How can I help?' approach.
• Methodical, organized and with excellent attention to detail.
• Team player willing to roll sleeves up and collaborate with the team.
• Ability to multi-task and work under pressure.
• High level interpersonal communication skills, both verbal and written.
• Dynamics 365 experience a plus but not required.
• Five9 experience not required but desired.

Responsabilidades

• Respond to calls, emails, and chats from customers in a timely, professional manner.
• Develop and maintain strong working relationships with team members.
• Align with Lee Company's culture and mission to help employees Thrive.
• Support hybrid work-from-home schedules and flexible hours.

Conocimientos

Phone etiquette

Active listening

Problem solving

Customer service mindset

Team collaboration

Multi-tasking under pressure

Verbal and written communication

Attention to detail

Comfort with technology

Herramientas

MS Teams

MS Outlook

Web-based platforms

Intranet navigation

Internet navigation

Dynamics 365

Five9

Descripción del empleo

Summary Of Job

Join our team of professional Customer Experience Advocates helping businesses with all of their Residential service needs, such as HVAC, Plumbing and Electrical.

Be part of a growing team where we thrive responding to calls, emails, and chats from customers in a professional, and timely manner. We encourage daily interactions across business lines to provide an optimal level of support and communication.

Develop and maintain strong professional working relationships with other team members. And have a deep understanding of Lee Company’s culture and mission to create a place where employees can THRIVE is vital to the success of this position.

Flexible schedule offering day and evening hours!

Hybrid Work from Home schedules available!

Skills And Abilities

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Must practice active listening/ and problem-solving skills
• Driven, tenacious and enthusiastic attitude
• Service-minded 'How can I help?' approach
• Methodical, organized and with excellent attention to detail
• Team Player willing to roll sleeves up and collaborate with the team
• Ability to multi-task and work under pressure
• High level interpersonal communication skills, both verbal and written
• Computer skills (MS Teams, MS Outlook, Internet and Intranet navigation, Web-based platforms.
• Dynamics 365 experience a plus but not required.
• Five9 experience not required but desired.

Company Perks & Benefits

Our mission at Lee Company is to create a workplace where our employees can thrive, and we back that up with action. Wellness isn’t just about your physical health; it’s about your finances, career, community, and relationships too. We don’t just talk the talk; we walk the walk. Check out the benefits that help our team live well and work well every day!

• Physical: Comprehensive health, dental, and vision insurance, plus free virtual primary care, mental health, and urgent care services for employees and their family members.
• Financial: Earned Wage Access (EWA) – access a portion of your earned pay before payday, 401(k) company match, HSA contributions, and company-paid life and long-term disability insurance.
• Community: Company-supported volunteer opportunities to make a real impact.
• Career: Free trade training through Lee Company University (LCU), paid time off (PTO), and career growth opportunities.
• Relational: Paid time off (PTO), holidays, and Chaplain services for support when you need it.

Lee Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, genetic information or testing, or family and medical leave. Lee Company is an E-Verify employer. Candidates must be legally authorized to work in the United States. At the time of hire, employees will be required to provide proof of employment eligibility.