Customer Experience Advisor

El Car Wash; Warren (MI); Presencial; USD 17.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) match

Paid time off

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Free car washes

Descripción de la vacante

El Car Wash is seeking a Customer Experience Advisor in Warren, MI to be the face of our brand. You will welcome customers with confidence, educate them on Unlimited Membership, and convert interactions into loyalty while delivering outstanding service.

You will resolve concerns on the spot, maintain a clean and safe site, and log feedback for continuous improvement. This is a frontline, hourly role with opportunities for growth within Site Operations.

Formación

• Reliable attendance and professional image; you show up on time and polished.
• Charismatic, high-energy presence; extroverted and engaging in customer moments.
• Proven ability to build rapport quickly and influence without being pushy.
• Goal-oriented and results-driven; you know your numbers and hit targets.
• Strong empathy paired with sales drive; you read the customer and adapt.
• Confident handling of complaints and concerns on the spot.
• Comfortable with POS systems and site technology.

Responsabilidades

• Set the tone from the start by welcoming customers with energy and confidence.
• Drive membership growth by educating customers on the Unlimited Membership program.
• Turn service into sales by reading customers and closing without being pushy.
• Handle concerns quickly and professionally to leave customers impressed.
• Keep the site clean, safe, and welcoming; demonstrate standards in every area.
• Capture customer feedback, log it in Micrologic, and share insights with the team.

Conocimientos

Attendance reliability

Engaging personality

Rapport building

Sales-driven

Customer empathy

POS proficiency

Bilingual English/Spanish

Herramientas

POS systems

Site technology

Descripción del empleo

Customer Experience Advisor# Customer Experience Advisor060-Warren - Warren, MI 48092## OverviewPosition TypeFull Time## Description**Level:** Frontline | Hourly**Department:** Site Operations**THE ROLE**At El Car Wash, we don't just serve customers — we create standout experiences that keep them coming back. As a Customer Experience Advisor, you are the face of EL. You combine genuine service energy with real sales drive — converting every interaction into membership growth and every visit into lasting loyalty.**WHAT YOU'LL OWN****Set the tone from the start -** Welcome every customer with confidence, energy, and a genuine smile. First impressions here aren't just important — they're everything.**Drive membership growth -** Educate customers on our Unlimited Membership program and confidently convert interest into loyalty. You know the product, you believe in it, and it shows.**Turn service into sales -** Read the customer, adjust your approach, and close — without ever being pushy. You earn trust quickly and use it.**Handle the hard moments -** Resolve concerns quickly and professionally. When things go sideways, you make it right and leave them impressed.**Keep the site sharp -** Maintain a clean, safe, and welcoming environment — your standards are visible in every customer-facing area.**Capture what matters -** Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively.## Qualifications**WHAT YOU BRING*** Reliable attendance and professional image — you show up on time, polished, and ready* Charismatic, high-energy presence — extroverted, naturally engaging, thrives in customer-facing moments* Proven ability to build rapport quickly and influence without being pushy* Goal-oriented and results-driven — you know your numbers and you care about hitting them* Strong empathy paired with sales drive — you read the customer and adjust accordingly* Confident handling complaints and concerns on the spot — you resolve, you don't deflect* Comfortable with POS systems and site technology* Available for evenings, weekends, and holidays; comfortable working outdoors in all conditions* Prior sales, retail, or hospitality experience is a plus* Bilingual (English/Spanish) — strong plus in South Florida markets**HOW YOU SHOW UP — ECW COMPETENCIES*** **Customer-Centric Approach —** Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience.* **Drives Results —** Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance — tasks are done fully and correctly.* **Problem-Solving —** Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed.* **Team Collaboration —** Works well with teammates, communicates openly, and contributes to a supportive team environment.* **Job Knowledge & Technical Proficiency —** Understands job responsibilities, products, and tools needed to perform work accurately.* **Safety & Compliance —** Follows safety procedures, uses equipment correctly, and speaks up about hazards.| || --- || **Why El Car Wash** Fast-paced, team-driven, and customer-obsessed — El Car Wash is where your sales energy and service instincts shine. Florida's #1 express car wash and growing fast. Your career is about to take off. |**WHAT YOU'LL GET*** Full comprehensive benefits (Health, Vision, Dental)* 401(k) with 4% match — yes, free money* Paid time off* Parental leave (maternity & paternity)* Tuition reimbursement* Pet insurance* Mental health days* On-the-job training and real career growth* FREE car washes