Customer Experience Advisor

El Car Wash; Matteson (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

On-the-job training

Free car washes

Job summary

El Car Wash is seeking a Customer Experience Advisor in Matteson, IL. You will greet customers with energy, educate them about Unlimited Membership, and convert interactions into loyalty while maintaining a clean, welcoming site.

Ideal candidates are extroverted, customer-focused, and comfortable with POS systems. Availability for evenings, weekends, and holidays is required; bilingual English/Spanish is a strong plus.

Qualifications

• Must be reliable and punctual.
• Extroverted and engaging in customer interactions.
• Experience in sales or hospitality is a plus.

Responsibilities

• Greet customers with confidence, energy, and a smile.
• Educate customers on Unlimited Membership and convert to loyalty.
• Turn service into sales by reading customers and closing without being pushy.
• Resolve concerns quickly and professionally when issues arise.
• Keep the site clean, safe, and welcoming in all areas.
• Log customer feedback and share insights with the team.

Skills

Reliable attendance

High-energy presence

Rapport building

Goal-oriented

Empathy with sales

Complaint handling

POS familiarity

Evenings weekends

Bilingual EN/ES

Job description

Customer Experience Advisor# Customer Experience Advisor219-Matteson - 211th - Matteson, IL 60443## OverviewSalary Range$15.00 - $18.00 HourlyPosition TypeFull Time## DescriptionLevel: Frontline | HourlyDepartment: Site OperationsTHE ROLEAt El Car Wash, we don't just serve customers — we create standout experiences that keep them coming back. As a Customer Experience Advisor, you are the face of EL. You combine genuine service energy with real sales drive — converting every interaction into membership growth and every visit into lasting loyalty.WHAT YOU'LL OWNSet the tone from the start - Welcome every customer with confidence, energy, and a genuine smile. First impressions here aren't just important — they're everything.Drive membership growth - Educate customers on our Unlimited Membership program and confidently convert interest into loyalty. You know the product, you believe in it, and it shows.Turn service into sales - Read the customer, adjust your approach, and close — without ever being pushy. You earn trust quickly and use it.Handle the hard moments - Resolve concerns quickly and professionally. When things go sideways, you make it right and leave them impressed.Keep the site sharp - Maintain a clean, safe, and welcoming environment — your standards are visible in every customer-facing area.Capture what matters - Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively.## QualificationsWHAT YOU BRING* Reliable attendance and professional image — you show up on time, polished, and ready* Charismatic, high-energy presence — extroverted, naturally engaging, thrives in customer-facing moments* Proven ability to build rapport quickly and influence without being pushy* Goal-oriented and results-driven — you know your numbers and you care about hitting them* Strong empathy paired with sales drive — you read the customer and adjust accordingly* Confident handling complaints and concerns on the spot — you resolve, you don't deflect* Comfortable with POS systems and site technology* Available for evenings, weekends, and holidays; comfortable working outdoors in all conditions* Prior sales, retail, or hospitality experience is a plus* Bilingual (English/Spanish) — strong plus in South Florida marketsHOW YOU SHOW UP — ECW COMPETENCIES* Customer-Centric Approach — Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience.* Drives Results — Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance — tasks are done fully and correctly.* Problem-Solving — Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed.* Team Collaboration — Works well with teammates, communicates openly, and contributes to a supportive team environment.* Job Knowledge & Technical Proficiency — Understands job responsibilities, products, and tools needed to perform work accurately.* Safety & Compliance — Follows safety procedures, uses equipment correctly, and speaks up about hazards.Why El Car WashFast-paced, team-driven, and customer-obsessed — El Car Wash is where your sales energy and service instincts shine. Florida's #1 express car wash and growing fast. Your career is about to take off.WHAT YOU'LL GET* Full comprehensive benefits (Health, Vision, Dental)* 401(k) with 4% match — yes, free money* Paid time off* Parental leave (maternity & paternity)* Tuition reimbursement* Pet insurance* On-the-job training and real career growth* FREE car washes