Customer Experience & Accounts Specialist

Globalchannelmanagement; Bridgewater (MA); On-site; USD 52,000 - 78,000; Full time

Job summary

Globalchannelmanagement in Massachusetts seeks a proactive Customer Account Representative to own the end-to-end customer journey as the single point of contact for current and new customers, ensuring a positive CSX experience.

The role requires 2–5 years in customer-facing operations with strong OTC and supply chain knowledge, plus hands-on experience with SAP and Service Cloud. Multilingual Spanish or French is a plus, and collaboration across functions is essential.

Qualifications

• High School diploma or equivalent required.
• 2–5 years in customer-facing roles (CSX, OTC, or supply chain).
• Solid knowledge of the Order-to-Cash (OTC) workflow and basic supply chain principles.
• Experience with ERP (SAP) and Cloud CRM (Service Cloud).
• Spanish or French language skills are a plus.

Responsibilities

• Act as the single point of contact for customer-facing activities and oversee day-to-day interactions to ensure a positive customer environment.
• Oversee OTC processes and customer service management; manage cases and resolve inquiries efficiently.
• Support VoC by reporting on customer segments and trends and identifying opportunities to improve satisfaction.
• Document detailed interaction notes in the CRM system after each contact and maintain data quality.

Skills

Customer facing operations

OTC workflow

Time management

Cross-functional collaboration

Education

High School diploma or equivalent

Tools

SAP

Service Cloud

Job description

Globalchannelmanagement in Massachusetts seeks a proactive Customer Account Representative to own the end-to-end customer journey as the single point of contact for current and new customers, ensuring a positive CSX experience.

The role requires 2–5 years in customer-facing operations with strong OTC and supply chain knowledge, plus hands-on experience with SAP and Service Cloud. Multilingual Spanish or French is a plus, and collaboration across functions is essential.