Customer Excellence Program Manager (m/f/d) - remote

TE Connectivity; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Customer Excellence Program Manager to enhance service levels and optimize supply chain operations. This role involves driving On-Time Delivery for strategic customers, leading continuous improvement initiatives, and ensuring compliance with contractual obligations. The ideal candidate will possess strong communication skills and a background in supply chain management. Join a forward-thinking company committed to creating a safer and more connected world, where your contributions will play a vital role in shaping the future of supply chain excellence.

Benefits

Competitive Salary Package

Performance-Based Bonus Plans

Health and Wellness Incentives

Employee Stock Purchase Program

Community Outreach Programs

Employee Resource Group

Qualifications

• 3-5 years of experience in supply chain, operations, or customer service.
• Strong abilities to communicate and manage diverse teams.
• Experience in project management and continuous improvement.

Responsibilities

• Drive On-Time Delivery (OTD) and service level performance for customers.
• Lead continuous improvement initiatives across supply chain functions.
• Act as a key coordinator during critical supply chain events.

Skills

Supply Chain Management

Customer Service

Project Management

Analytical Skills

Communication Skills

Problem Solving

Negotiation Skills

Teamwork

Education

Bachelor’s degree in Supply Chain Management

Equivalent Work Experience

Tools

Excel

SAP (SD or PP module)

Project Management Tools

Continuous Improvement Tools

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

The Customer Excellence Program Manager, Supply Chain, is responsible for optimizing the level of service for key customers selected by BU Senior Management, to secure, sustain and grow our market shares.

He/she ensures that contractual obligations with key customers in the logistics/supply chain area are respected and executed across our organizations.

The role is the customer focal point for any logistics/supply chain related topic, including, but not limited to: On Time delivery, continuous improvement, risk management related to any significant industrial & supply chain change affecting customer.

Your Tasks and Responsibilities:

• Drive and enhance On-Time Delivery (OTD) and service level performance for strategic customers
• Generate, analyze, and maintain key performance metrics; lead weekly reviews of order line status to identify and resolve delays
• Lead monthly/quarterly OTD reconciliation and collaboration activities with customers (approx. 20% of role).
• Champion continuous improvement initiatives across core supply chain functions, including:
  • Order-to-Cash processes
  • Product and Production Planning
  • Logistics and Distribution operations
  • Demand Management and Sales & Operations Planning (S&OP)
• Support and optimize forecast management processes; monitor and maintain buffer/consignment stock levels.
• Implement tailored logistics solutions such as consignment stock, Vendor Managed Inventory (VMI), and customer-specific portals.
• Advance digital transformation by increasing the automation and dematerialization of customer transactions (e.g., orders, shipping notices, invoicing).
• Design and execute new business and logistics flows based on evolving customer requirements (e.g., new shipping locations).
• Act as a key coordinator during critical supply chain events—leading cross-functional "SWAT teams" to manage delivery shortages and urgent issues.
• Ensure compliance with contractual supply chain obligations, including support for product transitions, ERP changes, and manufacturing relocations.
• Manage the adjustment of system settings and master data in response to operational changes across the supply chain.
• Contribute to broader corporate initiatives such as Lean Management and the TEOA (TE Operational Advantage) continuous improvement program.

What your background should look like:

• Bachelor’s degree in supply chain management, Business, Industrial Engineering, or related field or equivalent work experience
• 3-5 years of experience in supply chain, operations, Customer Service , Sales or continuous improvement
• significant & successful experience in various areas of the «extended» Supply Chain realm: Customer Service, Supply Chain, Planning, IT, Projects
• Very customer focused
• Very good communication skills, interpersonal & team savvy: able to communicate with a large variety of people (internal/external, profile, hierarchy level) ; able to manage sometimes sensitive transversal interactions across teams & organizations.
• Strong abilities to convince others and negotiate
• Strong abilities to be inclusive and manage diversity
• Analytical & concise as well as processes & Problem Solving Oriented
• Results driven
• Persevering and resilient
• Experience & abilities in project management
• Good knowledge of Excel, especially Pivot Tables and VLOOKUP
• Good knowledge of SAP, at least SD or PP module
• Knowledge & some experience of project management tools
• Knowledge & some experience of continuous improvement tools

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Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more atwww.te.com and onLinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter).

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.