Customer Evangelist

Enboarder; San Francisco (CA); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in the SaaS industry is seeking a Customer Evangelist to enhance internal and external knowledge-sharing. This role focuses on maintaining product documentation, developing training materials, and enabling customer education initiatives. The ideal candidate will have strong communication skills, a passion for educating others, and experience in product enablement.

Qualifications

• Experience in Product Enablement, Customer Education, or Product Marketing in a SaaS company.
• Ability to collaborate cross-functionally and influence without direct authority.

Responsibilities

• Maintain and improve product documentation and knowledge base.
• Develop training materials and conduct customer workshops.
• Coordinate cross-team product communication for feature rollouts.

Skills

Strong communication

Storytelling

Documentation management

Cross-functional collaboration

Passion for educating

Job description

Customer Evangelist

Location: Remote

Reports to: Alfonso Calanoc, Director of Customer Success

About Momentum

Momentum is transforming the way sales and customer success teams leverage AI to streamline workflows, extract insights, and drive revenue. Our platform automates CRM updates, analyzes conversations, and provides data-driven coaching, all while ensuring that customer-facing teams spend more time selling and less time on administrative tasks.

As we continue to launch innovative new features and expand our product offerings, we’re looking for a Customer Evangelist to take ownership of internal and external knowledge-sharing. This role will be instrumental in ensuring that our customers, sales, marketing, and engineering teams are fully equipped with the latest product insights, best practices, and training materials.

About the Role

In this role, you will be responsible for the cross-pollination of product knowledge across Momentum, ensuring that our internal teams and customers have access to accurate, up-to-date, and digestible information. Your focus will span from maintaining public documentation and internal knowledge bases to delivering impactful training sessions and customer education initiatives.

Key Responsibilities

Public Documentation: Maintain and improve our product documentation, help center, and knowledge base to ensure clarity, completeness, and accessibility.

Internal Knowledge Sharing: Work closely with Sales, Marketing, and Engineering to ensure they have the necessary product knowledge to effectively communicate value to customers.

Customer Education & Enablement: Develop training materials, webinars, and customer workshops to ensure product adoption and success.

Cross-Team Coordination: Act as a bridge between Product, Engineering, Sales, and Customer Success to ensure smooth product rollouts and feature adoption.

Content Development: Create digestible, easy-to-understand guides, FAQs, and tutorials that help users maximize value from our platform.

Product Launch Enablement: Own the internal go-to-market enablement for new product features, ensuring teams understand positioning, use cases, and technical capabilities.

Key Initiatives to Tackle Early On

Overhaul and Centralize Documentation – Improve our external help center and internal knowledge base to make sure all product features and updates are clearly documented.

Launch a Customer Training Program – Develop a scalable system for educating customers on new features through webinars, office hours, or self-paced courses.

Establish a Sales & CS Enablement Process – Create a framework for how product updates and new feature rollouts are communicated to internal teams.

Improve Cross-Team Product Communication – Ensure a clear feedback loop exists between Product, CS, and Sales to relay customer insights and feature impact.

Build a 'Feature Adoption Playbook' – Develop strategies to help customers get the most value from our latest releases.

What We’re Looking For

Experience in Product Enablement, Customer Education, or Product Marketing (or similar roles) within a SaaS company.

Strong communication and storytelling skills, with the ability to break down complex concepts into digestible insights.

Experience managing documentation and training materials for both internal and external audiences.

Ability to collaborate cross-functionally and influence without direct authority.

Passion for educating customers and internal teams to drive product adoption.

If you’re excited about evangelizing innovative technology, shaping how knowledge is shared across teams, and helping customers succeed, we’d love to hear from you!