Customer Enhancement Account Manager

PartsBase Inc.; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

PartsBase Inc., a leader in the aviation marketplace, is seeking a proactive Account Manager. This remote role focuses on managing client accounts, driving renewals, and identifying growth opportunities while ensuring customer satisfaction. Join a team-oriented company that values contributions and offers ample benefits, including medical, dental, and 401K options.

Benefits

Medical

Dental

Vision

Life Insurance

Paid Time Off

401K after 6 Months

Career Growth Opportunities

Qualifications

• 2+ years in quota-carrying sales and account management role within aviation and aerospace.
• Strong verbal and written communication skills required.
• Ability to work independently and as a part of a team.

Responsibilities

• Manage renewals and minimize churn.
• Identify upselling and cross-selling opportunities.
• Build and maintain relationships with key stakeholders.

Skills

Communication

Negotiation

Problem-solving

Organization

Adaptability

Tools

CRM systems

Data analytics tools

Microsoft Office Suite

Job description

Company Overview:

PartsBase Inc. is the world's largest online Aviation Marketplace and Community. Our global community is comprised of over 7,600 companies accessing our technology in over 217 countries & territories. We work with some of the biggest brands in aviation including Delta, Northrop Gruman, AvAir, Heico, Chevron, Air France Industries, and Air Australia.

PartsBase offers a FULLY remote environment where one can work at the forefront of where the aviation business meets technology. Imagine getting to work with peers worldwide, implementing business technology projects that challenge the boundaries.

Life at PartsBase:

One of the top benefits of working at PartsBase is the culture. We are a TEAM-focused organization, and everyone celebrates each other's successes. Our inclusive culture welcomes all employees and values their unique contributions to our success. Our clients tell us time and time again that our people set us apart from the competition. We naturally strive to hire the very best talent. The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

This position is currently open only to candidates in EST/CST Time Zones

Opportunity Overview:

We are seeking a proactive and results-driven Account Manager to join our team. In this role, you will be responsible for managing client accounts with a focus on driving renewals, upselling, and cross-selling opportunities. You will build strong relationships with clients, identify business needs, and work to increase customer satisfaction while growing revenue. The ideal candidate is a skilled communicator with a keen ability to spot new opportunities within existing accounts.

Responsibilities:

• Manage Renewals: Proactively ensure client renewals and minimize churn.

• Drive Upselling & Cross-selling: Identify opportunities to upsell and cross-sell relevant products or services.

• Client Relationship Management: Build lasting relationships with key stakeholders and ensure customer satisfaction.

• Revenue Growth: Develop strategies to increase revenue from existing accounts.

• Collaboration: Work with sales and marketing teams to drive customer growth and align on strategies.

• Reporting: Track account health and provide regular performance updates.

Skills and Qualifications:

• 2+ years in a quota carrying sales and account management role within the aviation and aerospace industry

• Strong presentation, verbal, and written communication skills

• Strong negotiation skills and the ability to be assertive and persuasive without being aggressive

• Strong problem-solving skills and the ability to think on your feet

• Strong organizational and multi-tasking abilities with the ability to adapt quickly

• Ability to work independently and as part of a collaborative team

• Proficient in CRMs, data and analytics tools, and Microsoft Office Suite

Benefits Offered:

• Medical

• Dental

• Vision

• Life Insurance

• Supplemental Benefits

• Paid Holidays

• Paid Time Off

• 401K after 6 Months of service

• Career Growth and Development opportunities

• Chance to make a significant impact on the growth and success of our company.