Customer Engineering Manager III, Retail Industry, Google Cloud

Google; Chicago (IL); Remote; USD 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a dynamic leader to drive customer success in cloud solutions. This role involves leading engineering teams to provide expert technical advice, ensuring customers can leverage cutting-edge cloud technology for their business transformation. You will engage with clients to understand their needs and deliver tailored solutions, particularly in the retail sector. Join a forward-thinking company that empowers organizations worldwide to innovate and grow through technology. If you're passionate about cloud solutions and customer engagement, this is the perfect opportunity for you.

Qualifications

• 10+ years in cloud native architecture with leadership experience.
• Experience in retail and customer-facing technical roles.

Responsibilities

• Lead customer engineering teams to provide technical solutions.
• Work alongside customers to accelerate workload migration.

Skills

Cloud Native Architecture

Leadership

Customer Engagement

Retail Industry Knowledge

Technical Presentation Skills

Education

Bachelor's Degree

Tools

Google Cloud Platform

AI/ML Tools

Software Development Tools

Job description

corporate_fare Google place Boulder, CO, USA; Chicago, IL, USA; +3 more laptop_windows Remote eligible

Application Deadline: The application window will be open until at least March 13, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.

In-office locations: Boulder, CO, USA; Chicago, IL, USA; Addison, TX, USA; Sunnyvale, CA, USA.
Remote location(s): Arkansas, USA.

Minimum Qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Leadership experience, such as people management, team lead, mentorship, or coaching.
• Experience in, or supporting, the retail industry.
• Ability to travel up to 25% of the time when required.

Preferred Qualifications:

• Experience with software lifecycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI/ML and infrastructure.
• Experience as a Pre-Sales Manager or a people manager in a technical customer-facing role within a professional services or Sales Engineering team.
• Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, quarterly/annual performance management, and managing sensitive information.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders, including tailoring and delivering compelling messages by audience, asking strategic questions, and leading conversations that drive business opportunity.

About the Job:

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life.

In this role, you will lead customer engineering teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments. You will have a deep understanding of the retail industry, the aligned business objectives, and buying cycles based on customer needs.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems