Customer Engineer (Solution Architect), North East, US - Remote

F2 Venture Capital; United States; Remote; USD 160,000 - 180,000; Full time

Job summary

An established industry player is seeking a highly skilled Customer Engineer to provide technical expertise and support to valued customers. This role involves collaborating with the sales team to drive revenue growth, ensuring customer satisfaction through exceptional service, and troubleshooting complex technical issues. The ideal candidate will possess strong technical acumen, excellent communication skills, and a passion for delivering tailored solutions. Join a dynamic team where your contributions will make a significant impact on customer experiences and product success in the cybersecurity landscape.

Benefits

Stock Options

Annual Bonus

Attractive Benefits

Qualifications

• 5+ years of experience in Network/Security/Pre Sales Engineering.
• Proven ability to articulate complex technical concepts.

Responsibilities

• Collaborate with sales to identify and qualify potential customers.
• Conduct product demonstrations and deliver compelling presentations.
• Prepare technical proposals and solution designs for customers.

Skills

Customer Engineering

Technical Sales

Communication Skills

Problem-Solving

Analytical Skills

Education

Bachelor's degree in Computer Science or Engineering

Job description

Fully Automated for Zero Trust Segmentation and Remote Access

Radically Simple Segmentation in a Click

Restrict Access to Admin and Service Accounts to Operational Needs Only

The Speed of VPN and the Security of ZTNA Combined

“My first impression was, it is too good to be true. The ease of deployment was shocking to me. It’s a simple and elegant solution to a very difficult problem.”

Discover What Attackers Can Access in Your Network

Tools for Defenders to Build Resilience into Networks

Join Our Workspace of Security Research Professionals on Slack

What outcomes are you trying to achieve?

To empower organizations to focus on their true purpose, rather than the complexities of securing it.

Our valued partners help extend the protection of Microsegmentation and Advanced ZTNA across more networks.

Find the relevant content you seek quickly and easily.

Insights into the Latest Cybersecurity News and Perspectives

The Buyer’s Guide to Microsegmentation Solutions

Location: United States, Remote (Remote)

Job Summary:

We are seeking a highly skilled, motivated, and customer-focused Customer Engineer to join our team. As a Customer Engineer, you will be responsible for providing technical expertise, support, and guidance to our valued customers. Your primary goal will be to ensure customer satisfaction by delivering excellent service, troubleshooting complex technical issues, and implementing effective solutions. You will also play a crucial role in driving revenue growth by providing technical expertise and support throughout the sales process. You will collaborate closely with the sales team and engage with prospective customers to understand their needs, present solutions, and demonstrate the value of our products or services. This position requires strong technical acumen, excellent communication skills, the ability to effectively articulate complex concepts to both technical and non-technical audiences, and a passion for delivering exceptional customer experiences.

Responsibilities:

• Collaborate with the sales team to identify and qualify potential customers, and actively participate in the sales process from discovery to closing deals.
• Conduct product demonstrations and deliver compelling presentations that effectively showcase our products or services' features, benefits, and value propositions.
• Understand customer requirements and business challenges, and develop innovative solutions tailored to their specific needs.
• Provide technical expertise and guidance to customers, addressing their questions, concerns, and objections during the pre-sales phase.
• Prepare and deliver technical proposals, solution designs, and product specifications that meet customer requirements and align with industry best practices.
• Collaborate with the product development and engineering teams to provide feedback on product enhancements, identify opportunities for improvement, and stay updated on the latest product releases and updates.
• Conduct proof-of-concept (POC) activities to demonstrate the feasibility and effectiveness of our solutions, ensuring customer satisfaction and building trust.
• Stay current with industry trends, emerging technologies, and competitive landscape to effectively position our products or services against competitors.
• Attend industry events, conferences, and trade shows to represent the company and actively engage with potential customers.

Requirements:

• Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience.
• 5+ years of relevant work experience (Network/Security/Pre Sales Engineering) - must
• Strong technical background with Proven experience as Customer Engineer or in a pre-sales / technical sales role, preferably in the information security industry.
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to diverse audiences.
• Demonstrated ability to build rapport and establish relationships with customers, understanding their needs and providing tailored solutions.
• Strong problem-solving and analytical skills, with the ability to think critically and develop innovative solutions.
• Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment.
• Willingness to travel to customer sites and industry events as needed.

Zero Networks is committed to fair and equitable compensation packages. The compensation offered for this position will depend on qualifications, relevant experience, and work location. For candidates who receive an offer, the annual base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between this range: $160,000 - $180,000 USD. In addition to a competitive salary, our packages include stock options, attractive benefits, and an annual bonus (for non-commissioned roles).