Customer Engineer – ML Infrastructure Platform

Fdetimes; San Francisco (CA); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Health/dental/vision coverage

Equity

Flexible time off

Parental leave

Mental health support

Job summary

Anyscale is hiring a Customer Engineer to help customers onboard, adopt, and grow on the Anyscale platform. You’ll troubleshoot open tickets, drive consumption, and coordinate with our engineering teams to debug complex ML issues.

In this role you’ll become a technical advisor for key customers, own issues end-to-end, and collaborate with product and engineering to improve the user experience while building strong relationships with technical stakeholders across accounts.

Qualifications

• 7+ years of experience in a Machine Learning role in a dynamic startup-like environment.
• Strong organizational skills to manage multiple customer needs simultaneously.
• Proficient at developing data pipelines for training, fine-tuning and inference/serving of LLMs.
• Experience running and optimizing infrastructure for distributed ML workloads on AWS/EKS, GCP/GKE or Azure/AKS.
• Excellent communication and interpersonal skills.
• Strong sense of ownership, self-motivation and eagerness to acquire new skills and do new things.
• Willingness to up-level the knowledge and skills of peers through mentorship, trainings and shadowing.

Responsibilities

• Resolve customer issues and help in their successful adoption of Anyscale platform.
• Be a technical advisor, and internal champion for our key customers.
• Own customer issues end-to-end, from troubleshooting, triaging, escalations and eventual resolution.
• Participate in our follow-the-sun customer support model to ensure continuity in resolving high priority tickets.
• Keep track of open customer bugs and feature requests to influence prioritization and provide timely customer updates upon resolution.
• Contribute towards improvement of internal tools and documentation of playbooks, guides and best practices etc. based on observed patterns.
• Habitually provide feedback and collaborate cross-functionally with product and engineering teams to address customer issues with a focus on improving the product experience.
• Build and maintain strong relationships with technical stakeholders within customer accounts.

Skills

Machine Learning

Communication

Data pipelines

Cloud platforms

Ownership

Mentorship

Project coordination

Tools

Kubernetes

Terraform

GitHub Actions

Job description

Anyscale is hiring a Customer Engineer to help customers onboard, adopt, and grow on the Anyscale platform. You’ll troubleshoot open tickets, drive consumption, and coordinate with our engineering teams to debug complex ML issues.

In this role you’ll become a technical advisor for key customers, own issues end-to-end, and collaborate with product and engineering to improve the user experience while building strong relationships with technical stakeholders across accounts.