Customer Engineer Manager - Austin, TX - (M3)

Applied Materials, Inc.; Austin (TX); On-site; USD 88,000 - 121,000; Full time

Benefits offered by this job

Top-tier medical, dental and vision

Employee stock purchase program

Wellbeing tools

Job summary

Applied Materials is seeking a mid-level manager to lead a team of customer engineers supporting semiconductor equipment deployments and service delivery. You will coach engineers, drive operational excellence, manage budgets, and collaborate with Product Divisions to deliver solutions and ensure customer satisfaction.

The role requires a bachelor's degree, 4–7 years in the semiconductor industry, and travel up to 10–20% in a fast-paced, global environment.

Qualifications

• Bachelor’s degree required.
• 4–7 years of work experience in the semiconductor industry.
• Strong understanding of Applied Materials Standards of Business Conduct.
• Strong leadership to supervise day‑to‑day work and coach employees.
• Ability to use tact and diplomacy to convey information and handle sensitive issues.

Responsibilities

• Build and maintain strong customer relationships, address technical inquiries, visit customers regularly, conduct customer trainings and meetings, and complete documentation and reports.
• Coach and direct your team of customer engineers, overseeing career and salary planning, daily schedules and workloads, corrective actions and performance reviews, and awards and mentoring programs.
• Manage other managers, including technical program managers, as needed.
• Initiate, lead and monitor all operational excellence activities.
• Be the prime interface with the Product Divisions, work with Service and equipment Sales to identify customer-specific solutions.
• Take responsibility for account planning and cost efficiency, working with the District Sales Engineer.
• Oversee system installation, including planning, reporting and execution, pre-facility meeting, start-up meeting and process support identification.
• Serve as the point of contact for all service-related issues in your area; communicate with internal stakeholders; and provide support to Sales and Technical Support teams.

Skills

Leadership

Customer relations

Strategic thinking

Communication

Budget management

Education

Bachelor's degree

Job description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary: $88,000.00 - $121,000.00

Location: Austin,TX

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

Role Overview

Are you energized by the idea of leading a team that’s trained to help transform ideas into reality? In this role, you’ll be the face of Applied Materials to customers who use our semiconductor equipment to build some of today’s most advanced products, from virtual reality headsets to supercomputers. And you’ll oversee a skilled team of engineers united around the same important goals. This mid‑level manager role gives you a chance to shine as a people leader and technical expert with solid knowledge of the Applied Materials business, tools and technologies, internal operations, customer objectives and more. As you guide daily operations, resolve problems and keep projects on time and on budget, you’ll feel you’re making an impact in a dynamic, inclusive, results‑driven environment.

You’ll do

• Build and maintain strong customer relationships, address technical inquiries, visit customers regularly, conduct customer trainings and meetings, and complete documentation and reports
• Coach and direct your team of customer engineers (CEs), overseeing career and salary planning, daily schedules and workloads, corrective actions and performance reviews, and awards and mentor programs
• Manage other managers, including technical program managers, as needed
• Initiate, lead and monitor all operational excellence activities
• Be the prime interface with the Product Divisions (tech support, training, spares, reliability); work with Service and equipment Sales to identify customer‑specific solutions
• Take responsibility for account planning and cost efficiency, working with the District Sales Engineer
• Oversee system installation, including planning, reporting and execution, pre‑facility meeting, start‑up meeting and process support identification
• Serve as the point of contact for all service‑related issues in your area; communicate with internal stakeholders; and provide support to Sales and Technical Support teams

You’ll need

• A bachelor’s degree
• 4–7 years of work experience in the semiconductor industry
• A strong understanding of Applied Materials global Standards of Business Conduct
• Strong leadership skills to supervise day‑to‑day work and coach and develop employees
• The ability to use tact and diplomacy to convey information and handle sensitive issues

Nice to have

• An MBA degree
• Metrology/PDC knowledge
• DDP Knowledge
• FSO Experience

What to expect

• You may travel 10% of the time
• Be prepared to wear protective equipment and observe all safety standards
• You may work on rotation and in shifts
• You’ll need a valid driver’s license and passport

Your benefits

• Your benefits package will be customized for your country of residence and may include: top‑tier medical, dental and vision plans; disability insurance; life insurance; retirement; paid time off; health and wellness programs; career development and mentoring; sustainability and social responsibility programs; and much more.
• Additionally, all employees can take advantage of our company‑sponsored global programs, including our Employee Assistance Program, Travel Accident/Medical Benefits Abroad, the company’s employee stock purchase program and a subscription to wellbeing tools.
• We value social responsibility, too: Our worldwide “Giving” program encourages employee giving and volunteering globally, while The Applied Materials Foundation provides an employee match of up to US$3,000 per employee per year.

Who we are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We’re the brain (and the brawn) behind every new technology development—whether it’s building semiconductor chips for smartphones and computers, or the underpinnings for robotics, AI and even smart TV display screens. With 27,000 employees in 19 countries, we offer an exciting place to grow and learn alongside some of the best people you’ll ever meet. We take deep pride in our Culture of Inclusion, and we celebrate the diverse backgrounds, perspectives and experiences that help us build stronger, more resilient teams. As an Equal Opportunity Employer, we actively recruit diverse talent. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status or any other basis prohibited by law.

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 20% of the Time
• Relocation Eligible: Yes
• The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job‑related knowledge, skills, experience, and with consideration of internal equity of our current team members.
• In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
• For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
• Applied Materials is an Equal Opportunity Employer.
• Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
• In addition, Applied endeavors to make our careers site accessible to all users.
• If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e‑mail at [e-mail], or by calling our HR Direct Help Line at 877‑612‑7547, option1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.