Customer Engineer II, State Local Education, Public Sector

Google; Durham (NC); Hybrid; USD 125,000 - 183,000; Full time

Job summary

A leading technology company is seeking a Customer Engineer II for their Public Sector team. This role involves working closely with state and local educational institutions to facilitate their use of Google Cloud products. Candidates should possess strong experience in cloud architecture and the ability to engage technical stakeholders effectively. Responsibilities include troubleshooting technical questions, developing data solutions, and presenting to a variety of audiences. This full-time position offers a competitive salary range and opportunities for professional growth within a collaborative team environment.

Qualifications

• 6 years of experience in a customer-facing or support role with cloud native architecture.
• Experience engaging with technical stakeholders and executive leaders.
• Ability to travel up to 30%.

Responsibilities

• Identify and qualify business opportunities and resolve technical blockers.
• Support the technical relationship with customers and conduct full technical discovery.
• Prepare and deliver business messaging highlighting Google Cloud value proposition.

Skills

Cloud native architecture

Data visualization tools

Data governance

SQL

NoSQL

Technical sales or consulting

Technical presentation skills

Education

Bachelor's degree or equivalent practical experience

Job description

Customer Engineer II, State Local Education, Public Sector

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Customer Engineer II, State Local Education, Public Sector

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Note: Google’s hybrid workplace includes remote and in-office roles. By applying to this position you will have an opportunity to share your preferred working location from the following:

In-office locations: Atlanta, GA, USA; Durham, NC, USA.

Remote location(s): Florida, USA; Georgia, USA; North Carolina, USA; South Carolina, USA; Tennessee, USA.Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud native architecture in a customer-facing or support role.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.
• Experience with State Local Public Sector clients including state, county, local municipal agencies, and academic institutions.
• Ability to travel up to 30% of the time.
  
  

Preferred qualifications:

• Experience with "Big Data" technologies and concepts, including developing data warehousing, data lakes, batch/real-time event processing, streaming, ETL/ELT, data migrations, data visualization tools, data governance, SQL, NoSQL, and performance/scalability optimizations, particularly on cloud-native architectures.
• Experience in technical sales or consulting in cloud computing, data analytics, or Big Data.
• Experience with architecture design, implementing, tuning, schema design and query optimization of scalable and distributed systems.
• Experience in understanding customer requirements with the ability to break down requirements and design technical architectures.
• Experience with cloud computing (infrastructure, storage, platforms, data), market dynamics, and customer buying behavior.
  
  

About The Job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineer, you will partner with technical Sales teams as a data analytics subject matter expert to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business tests, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks related to database migrations, data back ends and all aspects of the data life-cycle. You will use your expertise and presentation skills to engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills.

You will be a part of a team of fellow Googlers working in an environment of respect where we promote equal opportunities to succeed.

Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.

The US base salary range for this full-time position is $125,000-$183,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Work with the team to identify and qualify business opportunities related, understand key customer objections, and develop the strategy to resolve technical blockers, in relation to aspects of the data life-cycle.
• Share in-depth Google Cloud expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
• Identify business and technical requirements, conduct full technical discovery and architect client solutions to meet gathered requirements.
• Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
• Prepare and deliver business messaging in an effort to highlight the Google Cloud value proposition, using techniques such as whiteboard and slide presentations, product demonstrations, white papers and RFI responses.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management, Consulting, and Engineering

• Industries

  Information Services and Technology, Information and Internet

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