Customer Engineer, Cloud AI, Scaled Activation, Google Cloud

Google LLC; Sunnyvale, New York (CA, NY); On-site; USD 152,000 - 221,000; Full time

Job summary

Google Cloud is seeking a Customer Engineer in Cloud AI to partner with technical sales teams and accelerate adoption of complex workloads. You will develop prototypes, proofs-of-concept, and demos, translating customer needs into practical, scalable solutions while collaborating with product and engineering teams.

You will solve AI-centered customer challenges and provide feedback to influence product development, with strong emphasis on communication and customer impact.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of cloud native architecture experience in a customer-facing or support role.
• Experience with machine learning model development or deployment.
• Experience with AI agent orchestration frameworks and integrating models into autonomous workflows via API prompting or RAG.
• Experience engaging with technical stakeholders and executive leaders.

Responsibilities

• Drive the technical win for complex workloads within Cloud AI to ensure rapid adoption.
• Combine sales strategies with prototyping to provide customer-tailored solutions.
• Provide deep technical consultation and build lasting customer relationships.
• Contribute to reusable solutions with the Go-To-Market team.
• Document and prioritize customer feature requests with Product/Engineering.

Skills

Cloud native architecture

ML model development

AI agent orchestration

Stakeholder communication

Education

Bachelor's degree

Tools

LangGraph

CrewAI

AutoGen

Job description

X Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; New York, NY, USA.

• Bachelor's degree or equivalent practical experience.
  
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with machine learning model development or deployment.
• Experience with AI agent orchestration frameworks (e.g., LangGraph, CrewAI, AutoGen), agentic design patterns (e.g., tool-use, multi-agent collaboration), or integrating models into autonomous workflows via API prompting or RAG.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.

Preferred qualifications:

• Master's degree in Computer Science, Engineering, Mathematics, or a related technical field.
• Experience building machine learning solutions and leveraging specific machine learning architectures (e.g., deep learning, LSTM, convolutional networks).
• Experience architecting and developing software or infrastructure for scalable, distributed systems.
• Experience learning and working with new emerging technologies, methodologies, and solutions in the cloud/IT technology space.
• Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Jax, Ray), AI accelerators (e.g., TPUs, GPUs), model architectures (e.g., encoders, decoders, transformers), or using machine learning APIs.

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineer (CE) in Cloud AI, you will partner with technical sales teams to differentiate Google Cloud to our Partners and Scaled Activation teams. You will serve as a technical expert responsible for accelerating technical wins and adoption of complex, specialized workloads. You will leverage your deep expertise in our most strategic product areas to develop prototypes, proofs-of-concept, and demos to sell new, highly specialized solutions to customers. You will solve AI-centered customer challenges and provide a critical feedback loop to influence product development.
You will have excellent organizational, communication, and presentation skills, engaging with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will blend sales expertise, market knowledge, and technical engagement to prove the value of the Google Cloud portfolio.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $152000 - $221000 (USD) + 42.86% bonus target + equity + benefits

Learn more about benefits at Google .

• Drive the technical win for complex workloads within Cloud AI to ensure rapid and successful adoption, primarily supporting the business cycle from technical evaluation through customer ramp.
• Combine sales strategies and direct development and prototyping to provide functional, customer-tailored solutions that secure buy-in from customer domain experts.
• Provide deep technical consultation to customers, acting as a technical advisor and building lasting customer relationships.
• Leverage learnings from customer engagements to contribute to reusable solutions and assets with the Go-To-Market team.
• Work within Product and Engineering management systems to document, prioritize and drive resolution of customer feature requests and issues.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.