Customer Engineer

E2B; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading technology company in the United States is seeking a Customer Engineer to help customers effectively integrate their products. You will guide customers from initial adoption through production readiness, troubleshoot issues, and optimize deployments. Ideal candidates should have over 3 years of experience in customer-facing roles with a strong technical background in Python, JavaScript, and AI tools.

Qualifications

• 3+ years of experience in customer-facing roles with a technical background.
• Excellent communication skills and being highly detail-oriented.
• Experience with Python, JavaScript, TypeScript, and LLMs.

Responsibilities

• Guide customers from initial adoption through production readiness.
• Troubleshoot issues and optimize sandbox deployments.
• Translate customer feedback into actionable improvements.

Skills

Customer-facing roles

Excellent communication skills

Detail-oriented

Python

JavaScript

TypeScript

LLMs

AI tools

Web frameworks

Tools

Support ticketing systems

Popular web frameworks

Job description

Overview

As a customer engineer, you’ll be helping our customers effectively integrate E2B into their products. You will guide them from initial adoption through production readiness by troubleshooting issues, optimizing sandbox deployments, and sharing best practices across integration stages. You’ll also serve as the bridge between customers and our engineering team - translating their feedback into actionable improvements.

Responsibilities

• Guide customers from initial adoption through production readiness by troubleshooting issues and optimizing sandbox deployments.
• Share best practices across integration stages and translate customer feedback into actionable improvements for the engineering team.

Qualifications

• 3+ years of experience in customer-facing roles with a technical background
• Excellent communication skills and being highly detail-oriented
• Experience with Python, JavaScript, TypeScript, LLMs, AI tools (AI SDK, LangChain, crewAI, and popular web frameworks (e.g. Next.js))
• Experience with support ticketing systems
• Updating technical documentation to help future customers
• Relaying customer feedback to the rest of the team