Customer Engineer

E2B; United States; Remote; USD 85,000 - 115,000; Full time

Job summary

A technology company is seeking a customer engineer to help clients integrate their products effectively. You will support customers from adoption to production readiness, addressing issues and optimizing deployments. Ideal candidates should have over 3 years of experience in tech roles, strong communication skills, and familiarity with programming languages like Python and JavaScript. This position offers a chance to influence product improvements directly from customer feedback.

Qualifications

• 3+ years of experience in customer-facing roles with a technical background.
• Excellent communication skills and being highly detail-oriented.
• Experience with Python, JavaScript, TypeScript, AI tools, and popular web frameworks.

Responsibilities

• Guide customers from initial adoption through production readiness by troubleshooting issues.
• Share best practices and translate customer feedback into actionable improvements.

Skills

Technical background

Excellent communication skills

Detail-oriented

Experience with Python

Experience with JavaScript

Experience with TypeScript

Familiarity with AI tools

Experience with web frameworks

Experience with support ticketing systems

Job description

Overview

As a customer engineer, you’ll be helping our customers effectively integrate E2B into their products. You will guide them from initial adoption through production readiness by troubleshooting issues, optimizing sandbox deployments, and sharing best practices across integration stages. You’ll also serve as the bridge between customers and our engineering team - translating their feedback into actionable improvements.

Responsibilities

• Guide customers from initial adoption through production readiness by troubleshooting issues and optimizing sandbox deployments.
• Share best practices across integration stages and translate customer feedback into actionable improvements for the engineering team.

Qualifications

• 3+ years of experience in customer-facing roles with a technical background
• Excellent communication skills and being highly detail-oriented
• Experience with Python, JavaScript, TypeScript, LLMs, AI tools (AI SDK, LangChain, crewAI, and popular web frameworks (e.g. Next.js))
• Experience with support ticketing systems
• Updating technical documentation to help future customers
• Relaying customer feedback to the rest of the team