Customer Engineer

NCR Atleos Corporation; Town of Poland (NY); Remote; USD 45,000 - 85,000; Full time

Benefits offered by this job

Travel opportunities

Flexible remote work

Job summary

NCR Atleos is seeking a Field Service Technician to install, repair, and service ATMs and related self‑service banking devices. The role requires hands-on work, travel within South Africa, and participation in standby and shift rotations to ensure high device uptime.

The candidate will diagnose hardware issues, communicate with customers, and maintain service records while adhering to safety and operational procedures. A valid driver’s license and ability to travel are essential.

Qualifications

• High School Diploma or equivalent required.
• Diploma/Bachelor’s in Electronics, Electrical Engineering, IT or related field preferred.
• Experience in field service and hardware maintenance is essential.

Responsibilities

• Install, repair, and maintain ATMs and self-service devices to meet client needs.
• Diagnose hardware and software issues using established procedures.
• Manage service incidents from start to finish and meet SLAs.
• Maintain electronic service records and inventory via mobile apps.
• Build and maintain positive relationships with customers and third-party providers.

Skills

Customer service

Technical troubleshooting

Field service

Communication skills

Driver's license

Independent worker

Education

High School Diploma

Diploma or Bachelor’s degree in Electronics or IT

Tools

Diagnostic tools

Mobile workforce applications

Ticket management systems

Job description

Field Service Technician

Location: Poland, Virtual

About the Role

NCR Atleos is seeking a customer-focused and technically skilled Field Service Technician to install, maintain, troubleshoot, and repair ATMs and related self‑service banking devices. The successful candidate will play a critical role in ensuring high availability of customer equipment, delivering exceptional service, and meeting service level agreements (SLAs). This position requires a hands‑on professional who can work independently in the field, diagnose technical issues, manage customer expectations, and maintain strong relationships with customers and third‑party service providers. The role involves regular travel within South Africa and participation in standby and shift rotations as required.

Position Summary

The Field Service Technician is responsible for the installation, repair, maintenance, and support of ATMs and related devices across assigned territories. The role focuses on equipment uptime, service excellence, timely issue resolution, and adherence to operational and safety procedures. The incumbent will troubleshoot hardware‑related issues, provide multi‑vendor maintenance services, maintain accurate service records, manage spare parts inventory through mobile applications, and communicate effectively with customers throughout the service lifecycle.

Key Areas of Responsibility

• Install, repair, maintain, and upgrade ATMs and related self‑service devices to meet customer and business requirements.
• Diagnose and troubleshoot hardware and system issues using established procedures and customer‑provided information.
• Manage customer incidents from initial assignment through resolution, ensuring compliance with defined SLAs.
• Maintain accurate electronic service records, call notes, equipment activity reports, and inventory transactions through approved mobile applications.
• Build and maintain positive customer relationships by providing timely updates, resolving concerns, and escalating issues when necessary.
• Perform multi‑vendor maintenance, equipment modifications, certifications, and business‑required technical training.
• Travel extensively within South Africa to support service calls, installations, preventive maintenance, and emergency repairs.
• Participate in on‑call rotations, weekend shifts, public holiday support, and standby schedules as required by business needs.

Basic Qualifications

• High School Diploma, Technical Certificate, or equivalent qualification in Electronics, Information Technology, Engineering, or a related technical field.
• Minimum of 2 years of experience in field service, technical support, hardware maintenance, or equipment repair.
• Experience troubleshooting and repairing electromechanical, computer, or self‑service technology equipment.
• Valid driver’s license with the ability and willingness to travel extensively within South Africa.
• Ability to work independently, manage multiple service calls, and meet customer service level agreements.
• Basic knowledge of computer hardware, networking, diagnostic tools, and mobile service applications.
• Willingness to participate in standby rosters, shift work, weekend, and public holiday coverage.

Preferred Qualifications

• Diploma or Bachelor’s degree in Electronics, Electrical Engineering, Information Technology, or a related discipline.
• Experience supporting ATM, financial services, banking, retail, or self‑service technology environments.
• Industry certifications in hardware maintenance, networking, IT support, or related technical disciplines.
• Experience providing multi‑vendor equipment support and field service operations.
• Strong customer service, conflict resolution, and communication skills.
• Previous experience working with ticket management systems, mobile workforce applications, and service reporting tools.
• Demonstrated ability to train, mentor, or support junior technicians and contribute to continuous improvement initiatives.

Stanowisko: Serwisant/Serwisantka Bankomatów

Miejsce pracy: Poland Virtual

Zakres obowiązków

• Montaż, naprawa oraz modernizacja urządzeń w terenie i zgodnie ze standardami.
• Diagnozowanie i usuwanie usterek technicznych oraz problemów programowych.
• Samodzielne zarządzanie zgłoszeniami serwisowymi od momentu przydzielenia aż do pełnego rozwiązania.
• Prowadzenie szczegółowej dokumentacji serwisowej w formie elektronicznej.
• Budowanie i utrzymywanie pozytywnych relacji z klientami poprzez regularne informowanie o stanie naprawy.

Nasze wymagania

• 2-letnie doświadczenie zawodowe na podobnym stanowisku (serwis, konserwacja lub naprawa urządzeń).
• Wiedza i umiejętności w zakresie diagnostyki oraz naprawy sprzętów elektromechanicznych.
• Prawo jazdy kategorii B.
• Znajomość języka angielskiego w stopniu komunikatywnym.
• Umiejętność samodzielnej organizacji pracy i zarządzania wieloma zgłoszeniami serwisowymi.
• Gotowość do pełnienia dyżurów i pracy zmianowej (w tym weekendy i święta).
• Komunikatywność.

Mile widziane

• Średnie lub wyższe wykształcenie mechaniczne, elektroniczne, informatyczne lub pokrewne.
• Doświadczenie w naprawie urządzeń samoobsługowych (np.: kasy, bankomaty, wpłatomaty, EPOS).
• Certyfikaty lub dyplomy branżowe z zakresu konserwacji sprzętu, wsparcia IT lub podobnych.
• Doświadczenie w pracy mobilnej.
• Umiejętność prowadzenia szkoleń oraz mentorowania i wspierania młodszych stażennych serwisantek(ów).

EEO Statement

NCR Atleos is an equal‑opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job‑related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.