Customer Engineer

Webhosting; Northern (KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Render is hiring the first members of its Scaled Programs Customer Engineering team to help run the technical side of our scaled, digital-first customer motion. You’ll support high-growth accounts through programmatic, one-to-many engagement rather than a traditional one-to-one model.

The role combines running scaled programs—and contributing to tools and content that power Field Engineering. You’ll partner with Scaled Account Managers and report into Render’s Field Engineering organization,

Qualifications

• Experience in customer engineering and programs for high-growth accounts.
• Ability to translate customer questions into in-product guidance.
• Experience onboarding startups and scalable engagement.
• Collaborates with sales, product, and support teams.

Responsibilities

• Turn expansion and churn signals into plays for AMs.
• Operate startup program onboarding with checklists and guided flows.
• Create programs and content to reduce customer friction.
• Build scaled-engagement toolkit components (in-app programs, triggers, calculators).
• Run webinars and account-cohort outreach with Scaled AMs.
• Provide in-product guidance and self-service content.
• Maintain data hygiene so signals reach Field Engineering and Product.

Skills

Customer engineering

Programmatic outreach

Growth strategy

Cross-functional

Tools

Intercom

Slack

PostgreSQL

Job description

Job Description

At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms-so teams can ship fast, scale reliably, and focus on their product, not infrastructure.

Unlike complex hyperscalers or ephemerally edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you’re building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users.

Our platform is trusted by over 7 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $260M, to accelerate our vision of making cloud infrastructure both powerful and intuitive-designed for the speed of modern AI development.

We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you.

Applying to Render

We’re seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team.

We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed.

Our interview process is unique to each role, and we value the candidate experience just as much as our customer experience. We hope your conversations with us reflect a thoughtful process that is illuminative, enjoyable, and respectful of your time.

About the Role

We are hiring the first members of Render’s Scaled Programs Customer Engineering team to help run the technical side of our scaled, digital-first customer motion. You’ll support high-growth accounts without dedicated technical coverage, including our startup program cohort, through programmatic, one-to-many engagement rather than a traditional one-to-one model. The role has two halves: running scaled programs (in-app engagement, targeted outreach against expansion and churn signals, webinars) and contributing to the tools and content that power the broader Field Engineering organization (health triggers, growth and expansion opportunities based on product usage, pricing and sizing tools, POC templates, and enablement content). You’ll partner closely with our Scaled Account Managers and report into Render’s Field Engineering organization.

What You’ll Do

Partner with Scaled AMs and Field Engineering teammates to turn expansion and churn signals (bandwidth, egress, usage patterns) into plays: AM talking points, programmatic outreach, and in-app prompts.

Operate startup program onboarding: Intercom checklists, guided flows, and activation follow-up for high-growth AI startups.

Partner with Support Engineering to identify recurring mistakes and best practices, then turn those insights into programs and content that reduce customer friction.

Build and improve components of our scaled-engagement toolkit: in-app programs, outbound triggers, pricing and sizing calculators (e.g., Heroku and AWS RDS migrations to Postgres), POC templates, and reusable technical enablement.

Run scaled customer programs: webinars, Slack community touchpoints, and pattern-based outreach across account cohorts, partnered with Scaled AMs.

Translate recurring customer questions and technical best practices into timely in-product guidance and self-service content.

Maintain activity tracking and feature-request data hygiene so reliable customer signals flow to the rest of Field Engineering and Product.

Nice-to-Haves

If this role excites you but you don’t meet every single requirement, we’d still love to hear from you-your unique experience might be just what we need.

This position is generally not eligible for new visa sponsorship. At Render’s discretion, the business may sponsor existing visa transfers. Applicants who require sponsorship must receive business authorization.

Render is an equal-opportunity employer. We know that employing a team rich in diverse thoughts, experiences, and opinions allows our employees, product, and community to flourish. We make all employment decisions including hiring, evaluation, termination, promotional, and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We encourage all who are interested to apply. We can’t wait to hear from you!