Customer Engineer

Aegis AI Security; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity packages

Comprehensive benefits

Job summary

Aegis AI Security is looking for a Customer Engineer in New York to bridge deep AI fluency with hands-on technical architecture and customer-facing agility. You will drive enterprise technical evaluations and guide API-first installations, ensuring rapid, secure onboarding for prospective customers.

You will translate threat data into compelling executive risk assessments, collaborate with Engineering and Threat Intelligence, and help shape product roadmaps based on real customer needs and edge

Qualifications

• 3+ years of experience as a Sales Engineer, Solutions Architect, or Technical Account Manager in Cybersecurity (Email Security, Cloud Security, SIEM/SOAR, or Identity Management preferred).
• AI & ML fluency with understanding of modern AI architectures, NLP, agentic systems.

Responsibilities

• Architect Enterprise AI Security Solutions with Enterprise Account Executives to design and position platform to CISOs and SecOps leaders.
• Drive API-first onboarding and PoCs to enable seamless, read-only API deployments in minutes.
• Analyze threat reports, benchmark against legacy SEGs, and present audits showing zero-day threats, BEC, and impersonation attempts.
• Master Agentic AI concepts and risk, explain model behavior vs. traditional engines.
• Translate customer feedback and feature requests into the product roadmap with Engineering and Threat Intelligence teams.

Skills

AI & ML Fluency

Data-Driven storytelling

Customer-facing skills

Startup experience

Tools

REST APIs

Cloud email infrastructure

Scripting & querying

Job description

AegisAI is redefining email and cybersecurity with native, Agentic AI threat detection. Backed by $36M in Series A funding led by Battery Ventures with Accel and Foundation Capital, we build autonomous AI security agents that stop zero-day attacks, payload-less phishing, BEC, and shadow AI risks before they touch enterprise networks.

Our mission is to replace legacy Secure Email Gateways (SEGs) with API-native protection that connects in minutes without MX record changes or infrastructure friction. We are fast-paced, product-led, and driven by deep AI engineering.

The Role

We are looking for a Customer Engineer who pairs deep AI fluency with hands-on technical architecture and customer-facing agility. As a Sales Engineer at AegisAI, you will be the technical powerhouse driving enterprise technical evaluations, guiding API-first installations, analyzing threat evaluation data, and architecting custom security integrations for prospective customers.

You’ll bridge the gap between complex Agentic AI models and security operations (SecOps) teams, proving how AegisAI catches the sophisticated threats legacy systems miss.

What You’ll Do

• Architect Enterprise AI Security Solutions: Partner closely with Enterprise Account Executives to design, present, and position AegisAI’s platform to CISOs, Security Architects, and SecOps leaders.
• Drive API-First Onboarding & PoCs: Guide prospective clients through seamless, read-only API deployments—enabling enterprise customers to connect AegisAI in under 5 minutes without MX record changes or downtime.
• Analyze & Deliver Threat Reports: Parse raw detection data, benchmark AegisAI against legacy SEGs, and present compelling threat audits to prospects, demonstrating zero-day threats, BEC, and impersonation attempts caught.
• Master Agentic AI & AI Risk: Deeply understand our Agentic AI detection models, AI Red Teaming agents, and Shadow AI/SaaS discovery capabilities to clearly articulate how our models operate compared to basic machine learning or rule-based engines.
• Customer-to-Product Feedback Loop: Work directly with our Engineering, Threat Intelligence, and Product teams to translate customer feedback, API feature requests, and edge cases into our product roadmap.

What We’re Looking For

• 3+ years of experience as a Sales Engineer, Solutions Architect, or Technical Account Manager in Cybersecurity (Email Security, Cloud Security, SIEM/SOAR, or Identity Management preferred).
• AI & Machine Learning Fluency: Strong conceptual and technical understanding of modern AI architectures, NLP, agentic systems, and how ML models detect anomalous payload-less attacks.
• Hands-on API & Cloud Technical Skills: Comfortable with REST APIs, cloud email infrastructure (Microsoft 365, Google Workspace), and basic scripting/querying to inspect log data and troubleshoot API integrations.
• Data-Driven Storytelling: Demonstrated ability to take raw threat detection analytics and translate them into executive-level risk assessments for CISOs and security stakeholders.
• Fast-Paced Startup Mentality: Thrives in a rapidly scaling Series A environment where flexibility, ownership, and direct collaboration with engineering are daily requirements.

Nice to Haves

• Experience competing against or replacing traditional Secure Email Gateways (SEGs).
• Knowledge of Shadow AI discovery, SaaS governance, or enterprise identity risk.
• Background in threat hunting, SOC analysis, or detection engineering.

Why AegisAI?

• High-Impact Work: Build and sell software at the bleeding edge of Agentic AI and cybersecurity.
• World-Class Team: Work alongside top-tier AI researchers, threat intelligence leaders, and enterprise security veterans.
• Competitive Compensation: Top-of-market salary, equity packages, and comprehensive benefits.