Customer Engagement Specialist (Temporary)

Perry Homes; Georgia; On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Financial Planning

Time Off & Life Balance

Family & Lifestyle

Opportunities for growth and develop.

Collaborative, inclusive culture

Stable company reputation

Job summary

Perry Homes is seeking a Customer Engagement Specialist to manage digital leads, MLS listings, and customer touchpoints, ensuring timely, high-quality experiences. You will handle inquiries across channels, coordinate listings, and support brand reputation through proactive follow-up.

The role emphasizes responsive communication, data accuracy, and collaboration with Sales and Marketing to deliver a seamless homebuying journey for buyers and agents.

Qualifications

• Experience with MLS coordination and digital lead management.
• CRM systems and MLS platforms proficiency required; Salesforce preferred.
• Strong written and verbal communication; professional disposition.

Responsibilities

• Serve as the first contact for online and phone inquiries via chats, social media, and leads.
• Qualify, re-assign, and distribute digital marketing leads to Sales Queues.
• Provide prompt, friendly responses via phone, chat, email, and messenger.
• Enter and maintain MLS listings across regions with high accuracy.
• Coordinate listing details with Sales Professionals and Marketing teams.
• Respond professionally and empathetically to inquiries.
• Support satisfaction and brand reputation through follow-up and documentation.

Skills

CRM systems

MLS platforms

Communication skills

Data accuracy

Education

High School Diploma or equivalent

Bachelor's degree in Business, Communications, Marketing, or related field

Tools

Salesforce

Job description

About The Role

The Customer Engagement Specialist plays a key role in managing digital leads, MLS listings, and customer engagement touchpoints to enhance Perry Homes' customer journey and brand reputation. This position combines digital responsiveness, data accuracy, and customer service excellence to ensure that prospective buyers and agents receive timely, high-quality experiences.

What You'll Do

• Serve as the first point of contact for all online and phone inquiries, including website chats, social media, and third-party lead sources.


• Qualify, re-assign, and distribute digital marketing leads from the NHC Queue to the to appropriate Sales Queues.


• Provide prompt, friendly, and professional responses to customer and agent inquiries via phone, chat, email, and messenger platforms.


• Enter, update, and maintain MLS listings across multiple regions and systems with a high level of accuracy.


• Coordinate listing details (pricing, photos, descriptions, promotions) with Sales Professionals, Divisional Marketing Managers, and Division Presidents.


• Respond to customer inquiries with professionalism, empathy, and efficiency.


• Support customer satisfaction and brand reputation through active follow-up, problem-solving, and documentation.

What We're Looking For

• High School Diploma or equivalent required; Bachelor's degree in Business, Communications, Marketing, or related field preferred.


• Minimum 1-2 years of experience in MLS coordination, customer service, or digital lead management.


• Experience with CRM systems and MLS platforms required; Salesforce experience preferred.


• Strong written and verbal communication skills.


• Ability to handle confidential information and represent the company professionally.

Why You Will Love Working Here

• Competitive compensation and benefits package:
  
  
  
  • Medical, dental, vision coverage
  
  
  • Financial Planning
  
  
  • Time Off & Life Balance
  
  
  • Family & Lifestyle
  
  
  
  


• Opportunities for growth and development


• Culture that is collaborative, inclusive, fast-paced, people-first


• Stable company with strong reputation in the market

Why Join Perry Homes?

At Perry Homes, we're committed to integrity, excellence, and service - values that guide every customer interaction. Join a team where your work directly contributes to an exceptional homebuying experience and a trusted brand. We're committed to creating an inclusive workplace where people can do their best work.

***Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match***

Perry Homes is an Equal Opportunity Employer