Customer Engagement Specialist

American Residential Services; Concord (NC); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Weekly pay

Direct deposit

Uncapped commission

Paid training

Career path

Flexible schedules

Job summary

Brother's Heating, Cooling, and Plumbing is hiring In-Store Product Ambassadors to work inside major home improvement retail locations in Concord, NC. This sales role focuses on customer engagement, lead generation, and appointment setting, with pay of $20–$22 per hour plus commission and weekly direct deposit.

You will introduce customers to home comfort solutions, energy-saving upgrades, and indoor air quality services while building a professional ARS presence.

Qualifications

• Outgoing personality and willingness to speak with shoppers.
• Retail or sales experience preferred, not required.
• Ability to stand and walk during shifts.
• Weekend and some holiday availability.
• Reliable transportation.
• Clean, professional appearance representing the ARS brand.
• Background check required.

Responsibilities

• Engage with homeowners and introduce home comfort solutions.
• Generate leads and schedule free in-home consultations.
• Enter customer information and book appointments.
• Represent ARS with professional in-store presence.
• Support in-store promotions with retail management.

Skills

Outgoing personality

Sales experience

Job description

Company Name: Brothers Heating, Cooling, Plumbing Overview:

Pay: $20 - $22 per hour + commission

Earning potential: $25 – $35/hour on average with commission

Schedule: Monday through Sunday
Location: Concord or Hunterville, NC
Part-time and full-time opportunities available

Brother's Heating, Cooling, and Plumbing is the nation’s largest provider of residential HVAC, plumbing, and electrical services, with more than 7,000 professionals and over 45 years of experience helping homeowners improve comfort, efficiency, and reliability in their homes.

We’re hiring In-Store Product Ambassadors to work inside major home improvement retail locations. This is a sales role focused on customer engagement, lead generation, and appointment setting by introducing customers to our home comfort solutions, energy-saving upgrades, and indoor air quality services.

What We Offer

• Weekly pay via direct deposit
• Uncapped Commission paid on top of hourly rate
• Paid training
• Career path into HVAC Sales Advisor roles
• Flexible part-time and full-time schedules

Full-time employees also receive

• Insurance available after 31 days
• Low-cost medical (as low as $5/week)
• Dental, vision, HSA/FSA
• 401(k) with company match
• Paid time off + holiday pay
• Company-paid life insurance

Responsibilities

As a Retail Sales Associate, you will engage with homeowners while they shop and introduce them to Brother's heating, cooling, and home comfort solutions. This is a high-energy sales role focused on customer engagement, lead generation, and appointment setting.

• Start friendly, face-to-face conversations with shoppers about home comfort, energy efficiency, and indoor air quality
• Act as a Brand Ambassador by educating customers on ARS heating and cooling services and home improvement solutions
• Generate leads and schedule free in-home consultations
• Enter customer information and book appointments for ARS specialists
• Represent ARS with a professional and positive in-store presence
• Support in-store promotions alongside retail management and ARS team members

Qualifications

What You Need

• Outgoing personality and willingness to speak with shoppers
• Retail, kiosk, Door-to-Door, or sales experience preferred (not required)
• Ability to stand and walk during shifts
• Weekend and some holiday availability
• Reliable transportation
• Clean, professional appearance representing the ARS brand
• Ability to attend weekly in-office meetings
• Employment is contingent on a background check in accordance with applicable law

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.