Customer Engagement Specialist

Suburban Propane; Brentwood (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a dynamic and community-focused company as a Customer Engagement Specialist! In this exciting role, you'll leverage your passion for sales and customer interaction to drive new business and enhance customer retention. Your proactive sales approach will help you connect with both current and inactive customers, uncovering new opportunities to grow our customer base. With a strong commitment to employee wellbeing, this company offers competitive pay, an outstanding benefits package, and ample opportunities for professional development. If you thrive in a fast-paced environment and are eager to make a difference, this is the perfect opportunity for you!

Benefits

Medical, Dental, and Vision Insurance

Paid Time Off

401(k) with Company Match

Employee Training Program

Disability and Life Insurance

Employee Recognition Program

Tuition Assistance Program

Propane Discounts

Qualifications

• 3+ years of experience in customer service, with a preference for inside sales.
• Strong computer skills and ability to analyze reports.

Responsibilities

• Conduct outbound sales calls to current and inactive customers.
• Maintain customer account data and offer appropriate products.

Skills

Customer Service Skills

Sales Skills

Multi-tasking

Data Entry

Analytical Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Overview

When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for 95 years. You join an organization with a strong sense of community that values safety, customer satisfaction, training and development, and teamwork.

If you have a passion for sales and love interacting with customers, then we are looking for you! We are currently looking for a Customer Engagement Specialist with excellent customer service skills to play a pivotal role in helping to support our new business and customer retention initiatives. Using provided warm leads, you will generate new business by contacting both our current and inactive customers with the goal of uncovering additional sales and service opportunities.

Responsibilities

• Use a proactive and consultative sales approach to conduct outbound sales calls to current and inactive customers to sell our products and services with the objective of growing our customer base and increasing revenue.
• Understand the individual needs of each customer to effectively offer appropriate products and services and convey the value that Suburban can offer.
• Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, customer information, and various policies and procedures related to product delivery and service.
• Effectively manage customer account data which includes setting up new accounts and maintaining related data.
• Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers.

Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:

• Medical, dental, and vision (eligibility after just 30 days of employment).
• Paid time off that increases with tenure.
• A 401(k) with company match and immediate vesting.
• A new employee training program and many opportunities for continued learning and career development.
• Disability and life insurance.
• Employee recognition program.
• Generous tuition assistance program.
• Propane discounts, and more!

Qualifications

• Minimum of 3 years of experience in a customer service role.
• Prior inside sales experience preferred.
• Minimum of High School diploma or GED preferred.
• Solid computer skills including Microsoft Office, data entry, and the ability to run and analyze reports.
• Ability to multi-task and prioritize assignments in a team environment.

As part of our pre-employment hiring process, background checks and drug screens are performed.