Customer Engagement Representative

Peraton; Linthicum (MD); Presencial; USD 104.000 - 166.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Descripción de la vacante

Peraton in Linthicum, MD is seeking a Customer Engagement Representative to act as the primary liaison between the Defense Industrial Base partners and the DoD customer. You will support onboarding, engagement, and training, while managing partner relationships and outreach activities.

The role requires strong communication skills, CRM proficiency (preferably Salesforce), and experience with data visualization and events planning in a fast-paced environment.

Formación

• Associate's degree with 10+ years of experience; or Bachelor's with 8+ years; or Master's with 6+ years; or PhD with 3+ years in related field.
• Active Secret clearance.
• Experience in customer engagement or partner relationship management.
• Strong communication and interpersonal skills.
• CRM tools experience, preferably Salesforce.
• Experience creating marketing/outreach materials.
• Strong troubleshooting skills for user accounts and systems.
• Data visualization and analytics tools experience.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience planning and facilitating events, both in-person and virtual.

Responsabilidades

• Serve as liaison between DIB partners and the DoD customer.
• Support onboarding, engagement, and training access for partners.
• Manage partner relationships and outreach initiatives.
• Plan and facilitate events, both in-person and virtual.

Conocimientos

Communication skills

CRM tools

Data visualization

Event planning

Educación

Associate's degree + 10+ years experience

Bachelor's degree + 8+ years experience

Master's degree + 6+ years experience

PhD + 3+ years experience

Herramientas

Salesforce

Descripción del empleo

Responsibilities

Peraton is seeking a Customer Engagement Representative in our Linthicum, MD office in support of our Department of Defense (DoD) customer as part of a highly talented, highly motivated, and high-performing team. This position offers a unique opportunity to work at the forefront of cyber investigations, digital forensics, cyber threat analysis, and mission support in a dynamic and collaborative environment. The successful candidate will contribute to protecting national security interests by leveraging technical expertise, analytical skills, and innovative problem-solving to address complex cyber challenges.

The Customer Engagement Representative will serve as the primary operational liaison between the Defense Industrial Base (DIB) partners and our Department of Defense (DoD) customer. The role involves supporting the onboarding, communication, engagement and overall relationship management with DIB partners, ensuring that partners have access to relevant information, resources, and training to support their cybersecurity efforts. This position requires a highly organized, proactive individual with strong communication and technical skills to manage partner relationships and support various outreach initiatives.

Qualifications

Required Qualifications:

• Associate's degree and 10+ years of experience; OR Bachelor's degree and 8+ years of experience; OR Master's Degree and 6+ years of experience; OR 3+ years with PhD. However, four (4) years of additional relevant experience or specialized training may be considered in lieu of a Bachelor's degree.
• Active Secret clearance.
• Extensive experience in customer engagement, partner relationship management, or a related field.

• Strong communication and interpersonal skills with the ability to engage and build relationships with diverse stakeholders.

• Proficiency in Customer Relationship Management (CRM) tools, preferably Salesforce.

• Experience with creating marketing and outreach materials, including infographics and social media content.

• Strong technical troubleshooting skills to manage user accounts and access to systems.

• Proficiency in data visualization and analytics tools to track and present engagement metrics.

• Ability to manage multiple tasks and priorities in a fast-paced environment.

• Experience planning and facilitating events, both in-person and virtual.

Preferred Qualifications:

• Experience working with government or defense-related organizations.

• Familiarity with the Defense Industrial Base.

• Understanding of cybersecurity concepts and terminology.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range

$104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.