Customer Engagement & Lead Qualification Specialist

Greater Rockford Auto Auction; Rockford (IL); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid Time Off

Employee Assistance Program

Job summary

Greater Rockford Auto Auction is seeking a Customer Service Representative to manage inbound and outbound leads, nurture client relationships, and ensure high-quality follow-ups across various communication channels. The ideal candidate possesses strong communication skills and organizational abilities, and is comfortable using CRM systems. Compensation ranges from $15.00 to $18.00 per hour, and various benefits are provided, including health insurance and a 401(k) retirement plan.

Qualifications

• Strong communication skills are essential for managing customer interactions.
• Organizational abilities are needed for maintaining accurate lead status in CRM.
• Experience in business development or customer success is preferred.

Responsibilities

• Respond promptly to inbound inquiries through phone and email.
• Qualify leads and schedule appointments for sales teams.
• Conduct warm outbound outreach to potential clients.

Skills

Strong written and verbal communication skills

Excellent organization and time management

Customer-focused, detail-oriented mindset

Ability to manage multiple conversations simultaneously

Tools

CRM systems

Salesforce

Job description

Greater Rockford Auto Auction is seeking a Customer Service Representative to manage inbound and outbound leads, nurture client relationships, and ensure high-quality follow-ups across various communication channels. The ideal candidate possesses strong communication skills and organizational abilities, and is comfortable using CRM systems. Compensation ranges from $15.00 to $18.00 per hour, and various benefits are provided, including health insurance and a 401(k) retirement plan.