Customer Engagement Lead

Koch Business Solutions, LP; Green Bay (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Job summary

Koch Business Solutions, LP is seeking a Customer Engagement Lead in Green Bay, Wisconsin. This role focuses on enhancing customer relationship management by developing long-lasting business relationships and improving customer satisfaction. The ideal candidate will possess strong communication, problem-solving skills, and experience in the Transportation or Logistics industry. Benefits include comprehensive health plans, retirement options, paid time off, and support for families. Travel up to 15% may be required.

Qualifications

• Experience in building customer relationships.
• Experience applying creative solutions to customer problems.
• Experience communicating and presenting ideas to stakeholders/customers to influence business decisions.
• Experience in the Transportation or Logistics industry.

Responsibilities

• Develop and maintain relationships with stakeholders to understand their business vision.
• Engage business units to lead meaningful business reviews for customers.
• Provide proactive recommendations to help customers achieve their goals.
• Identify industry trends and opportunities to improve service.
• Actively engage with customers regarding market changes.

Skills

Customer relationship management

Problem-solving

Communication skills

Attention to detail

Tools

Transportation Management System (TMS)

Power BI

Excel

Job description

Your Job

As a Customer Engagement Lead, you will be responsible for enhancing our customer relationship management process as well as positioning KBX and our customers for success. The Customer Engagement Lead is the primary interface responsible for developing and maintaining long-lasting business relationships with our customers. Customer service and satisfaction, communication skills, follow‑up and action planning are key elements of this position. The successful candidate will exhibit strong problem‑solving and decision‑making skills in a fast‑paced environment, have excellent communication skills, the ability to prioritize day‑to‑day and longer‑term responsibilities, the skillset to coordinate and manage multiple customers, work well within a multi‑modal team, and have excellent attention to detail/follow‑through.

Our Team

We are a dynamic and collaborative group dedicated to building strong customer relationships. We believe in the power of working cross‑functionally, leveraging diverse perspectives and expertise to deliver exceptional results. We constantly strive to improve process efficiency, ensuring our customers receive the best service possible.

What You Will Do

• Develop and maintain relationships with stakeholders in our multi‑customer book of business and develop a thorough understanding of a customer's business vision, strategies, priorities, and operations.
• Engage applicable KBX business units to create and lead meaningful business reviews for our customers.
• Help customers achieve their business and financial goals by providing timely, proactive recommendations regarding Transportation and Logistics.
• Attain Trusted Advisor status with both key customer and KBX decision makers.
• Identify key industry trends and opportunities to improve transportation service and cost.
• Advocate for innovation and new ways of working between KBX and our customers utilizing improved business processes and technologies.
• Apply creative solutions and work cross‑functionally to address cost, service and technical opportunities.
• Actively engage with customers and provide advance notice of market changes or potential disruptions to their service and advise on mitigation strategies.
• Ensure proactive Communications in the event of a service delivery disruption.
• Provide timely summary reports both internally and to the customer.
• Contribute and collaborate internally with the KBX team, share knowledge and best practices with team members, and serve as the voice of the customer for internal projects and initiatives.
• The willingness to travel up to 15%.

Basic Qualifications

• Experience in building customer relationships.
• Experience applying creative solutions to customer problems.
• Experience communicating and presenting ideas to stakeholders/customers to influence business decisions.
• Experience in the Transportation or Logistics industry.

Preferred Qualifications

• Experience utilizing a Transportation Management System (TMS).
• Experience using project‑management software such as Lucid or Visio.
• Experience using Power BI and Excel to analyze trends and evaluate market data.
• Experience working in OR cross‑functionally with technology or accounting or operations or pricing or transportation teams to build solutions for customers.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength – focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave, and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).