Account Specialist

Koch, Inc.; Green Bay (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

FSA/HSA

Life insurance

AD&D

Disability insurance

Retirement plan

Paid vacation

Educational assistance

Infertility assistance

Parental leave

Adoption assistance

Job summary

KBX Logistics, a Koch company, is seeking an Account Specialist to work with customers, carriers, and internal KBX teams to deliver exceptional service. Located in Green Bay, WI, this role supports daily shipment activity and customer communications from order through final delivery.

The position requires strong customer service, communication, and organizational skills, with a Monday–Friday schedule. Join a team that coordinates daily shipments, manages service issues, and uses transportation

Qualifications

• Experience working with customers.
• Experience using Microsoft Office: Word, Excel, Teams, Outlook.

Responsibilities

• Serve as day‑to‑day contact for assigned customers and KBX teams with proactive, effective communication and exceptional service.
• Develop understanding of customer expectations and execute accordingly (award implementation, order entry, acceptance, PODs, accessorial submissions).
• Schedule and manage pickup and delivery appointments; handle customer communications about pickups/deliveries.
• Coordinate with internal teams to reschedule missed appointments and resolve service‑sensitive issues respectfully.
• Monitor shipments from order receipt through final delivery and provide status updates.
• Use transportation management systems and tools to meet service and cost metrics, improve productivity, and reduce waste.
• Analyze trends, processes, and KPIs to identify issues and drive continuous improvements.
• Collaborate with teams to implement solutions benefiting internal and external stakeholders.
• Maintain accurate account documentation and SOPs; support operational needs with various tasks.

Skills

Customer service

Microsoft Office

Job description

Your Job

KBX is searching for an Account Specialist to work directly with customers, carriers, and across KBX teams to provide exceptional customer service. The successful candidate will have excellent customer service, communication, and organizational skills and a high degree of initiative to find and drive solutions for our customers.

Our Team

Our team serves as the primary point of contact between KBX Logistics and its customers, ensuring effective execution from order through final delivery. We coordinate daily shipment activity, manage customer communications, and resolve service issues through collaboration with stakeholders. By leveraging transportation systems, performance metrics, and continuous improvement practices, the team delivers consistent service while meeting cost, quality, and productivity objectives.

The Account Specialist role is located out of our Green Bay, WI office, with hours Monday-Friday from 7:30 AM – 4:00 PM.

What You Will Do

• Serve as the day‑to‑day point of contact and face of KBX Logistics for assigned customers—working closely with the Account Lead—by developing and maintaining long‑term relationships with internal and external partners through proactive, effective communication and exceptional service.
• Develop an in‑depth understanding of customer expectations and requirements and execute accordingly (e.g., award implementation, order entry and acceptance, collecting PODs, accessorial submissions).
• Schedule and manage pickup and delivery appointments and handle customer communications related to pickups/deliveries.
• Partner with internal teams to reschedule missed appointments and resolve service‑sensitive situations respectfully and effectively.
• Monitor and track shipments from order receipt through final delivery and provide clear status updates.
• Utilize transportation management systems and all available tools to meet service and cost metrics, improve productivity, and eliminate waste.
• Analyze trends, processes, and KPIs to identify issues and drive continuous improvement.
• Collaborate with internal and external teams to implement solutions that positively impact all constituencies.
• Maintain accurate account documentation and standard operating procedures; and support operational needs by taking on various tasks as required.

Who You Are (Basic Qualifications)

• Experience working with customers.
• Experience using Microsoft Office: Word, Excel, Teams, Outlook.

What Will Put You Ahead

• Experience in supply chain, logistics, or transportation.
• Experience using inventory or transportation management systems.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

KBX Logistics, a Koch company and global leader in transportation, offers world‑class, technology‑driven capabilities across all modes of managed freight and transportation asset management. KBX is uniquely positioned to meet the challenges shippers face, leveraging decades of firsthand experience and data‑driven insights from a large, diverse, and global business network. By building mutually beneficial partnerships and innovative technology, KBX creates a competitive advantage for its customers and meets the growing need for cost effective and reliable supply chain solutions. For more information on KBX, visit www.kbx.com.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength – focusing on overall well‑being so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, AD&D, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria are set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify. Please click here for additional information. (For Illinois E‑Verify information click here, aquí, or tu).