Customer Engagement & Data Solutions Lead

Archer; Chicago (IL); Hybrid; USD 72,000 - 105,000; Full time

Job summary

TransUnion LLC in Chicago is seeking a Consultant, Implementation Analysis to support client projects and translate complex requirements into actionable deliverables.

The role reports to a Senior Manager in the Customer Engagement division and is a hybrid position, requiring in‑person work at least two days per week.

You will collaborate with technical and nontechnical stakeholders, manage multiple assignments, and contribute to data capture and ETL workflows within a financial services context.

Qualifications

• A bachelor’s degree or equivalent relevant work experience, preferably within the financial services industry.
• Excellent communication and interpersonal skills, including the ability to explain technical concepts in clear, nontechnical language.
• Experience working with internal and external customers and collaborating effectively with technical partners.
• Strong problem‑solving and decision‑making skills, with the ability to work independently and manage competing priorities in a fast‑paced environment.
• Experience working with data, with strong organizational skills and attention to detail.

Responsibilities

• Experience translating business, technical, and functional requirements and collaborating with technical teams to support customer and business needs.
• Demonstrated experience managing multiple assignments, prioritizing workloads, and meeting expectations in a fast‑paced environment.
• Familiarity with data capture, data management, or related data‑processing activities.
• Strong customer‑facing experience and the ability to communicate effectively with both technical and nontechnical audiences.

Skills

Customer-facing

Communication

Data understanding

Education

Bachelor’s degree or equivalent

Tools

ETL concepts

Job description

TransUnion LLC in Chicago is seeking a Consultant, Implementation Analysis to support client projects and translate complex requirements into actionable deliverables.

The role reports to a Senior Manager in the Customer Engagement division and is a hybrid position, requiring in‑person work at least two days per week.

You will collaborate with technical and nontechnical stakeholders, manage multiple assignments, and contribute to data capture and ETL workflows within a financial services context.