Customer Engagement Coordinator

Schlumberger; Houston (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Schlumberger in Houston seeks a Customer Engagement Coordinator to act as the customer point-of-contact for Product Line operations, driving service delivery success and contract profitability. You will maintain strong customer relationships, coordinate with the service delivery team, and ensure deliverables meet contractual objectives and performance metrics.

The role requires defining and communicating customer requirements, capturing job specifics, and contributing to account planning.

Qualifications

• Mandatory previous experience with cementing technical design and operations in deepwater environment.
• Develop technical job designs as required for the Product Line.
• Must have the legal right to work in the United States without visa sponsorship.

Responsibilities

• Capture/update customer activity for service delivery visibility in the business systems.
• Coordinate and conduct regular service quality meetings with the customer.
• Proactively identify and resolve invoice disputes regarding product and service delivery issues.
• Communicate recommendations and actions to the customer to mitigate unplanned events.
• Ensure that job deliverables are accurate and delivered on time.

Job description

The Customer Engagement Coordinator is responsible for acting as the customer point-of-contact for Product Line operations, providing superior levels of support throughout the service delivery process, driving contract revenue, profitability and receivable management. The Customer Engagement Coordinator establishes and maintains a professional relationship with the customer, and maximizes knowledge of the customer to enhance value of contract for both SLB and the Customer. They ensure the services delivered to the customer comply with contractual agreements and meet customer objectives and performance metrics. This person drives the adoption of effective technological solutions to the customer needs and challenges The Customer Engagement Coordinator coordinates the communication channels and activities between the customer and the service delivery team, and is responsible for the COSD (i.e. resource consumption.)

• Capture/update customer activity for service delivery visibility in the business systems.

• Capture and communicate internally significant customer intelligence.

• Capture and confirm job-specific requirements.

• As a member of the Account Team, identify and capture both PL & cross-PL sales leads outside existing contract terms, and contribute to the Account Plan.

• Compile and review cost estimates for consolidation with the technical proposal.

• Assess job risks during analysis of customer job requirements.

• Participate in brief and debrief sessions with the PSD team as required to ensure that customer objectives are clearly understood.

• Communicate recommendations and actions to the customer to mitigate unplanned events.

• Ensure that job deliverables are accurate and delivered on time.

• Facilitate customer reviews of SQ events as required.

• Coordinate and conduct regular service quality meetings with the customer.

• Evaluate customer feedback via customer satisfaction reports and performance reviews.

• Review the quality and completeness of field tickets.

• Proactively identify and resolve invoice disputes regarding product and service delivery issues.

1. Mandatory previous experience with cementing technical design and operations in deepwater environment.

2. Develop technical job designs as required for the Product Line.

3. Provide technical support throughout the service delivery process.

4. Support the OU PSD and/or PSD Manager in the execution phase with design changes as required due to changes in job dimensions, resource availability, service quality incidents, etc.

5. Analyze job execution vs. design and formally capture design improvements and optimization opportunities (lessons learned and best practices).

6. Must have the legal right to work in the United States without visa sponsorship.

ALL APPLICANTS FOR U.S. ROLES MUST CAREFULLY READ ALL THE SUPPLEMENTAL U.S. SPECIFIC INFORMATION LISTED BELOW.

SLB is committed to a culture where everyone feels like they belong. To learn more about our diversity, equity, and inclusion commitments, please visit our Diversity & Inclusion | SLB (slb.com) (https://www.slb.com/about/who-we-are/diversity-and-inclusion.) page for more information.

EQUAL EMPLOYMENT OPPORTUNITY & VETERANS

Company policy is to provide every individual a fair and equal opportunity to seek employment and advancement at the Company without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, genetic information, veteran or military status, disability, creed, ancestry, pregnancy (including pregnancy, childbirth and related medical conditions), marital status or any factors protected by federal, state, or local laws. We are an “Equal Opportunity Employer". For more information please, refer to the latest version of \"Know Your Rights\" poster and the \"Pay Transparency Nondiscrimination Poster\" located here: https://www.dol.gov/agencies/ofccp/posters. The Company is a VEVRAA Federal Contractor - priority referral Protected Veterans requested.