Customer Engagement Coordinator

Schlumberger Limited; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Schlumberger Limited is seeking a Customer Engagement Coordinator to serve as the customer touchpoint for Product Line operations in Houston. You will drive contract revenue, support service delivery, and maintain strong customer relationships to meet performance metrics.

The role emphasizes cementing deepwater experience, developing technical job designs, and providing ongoing technical support while coordinating with PSD teams and ensuring timely, accurate deliverables.

Qualifications

• Mandatory cementing in deepwater environments.
• Develop technical designs for Product Line.
• Provide technical support throughout service delivery.
• Support PSD Manager during execution with changes.
• Analyze job execution vs design and capture improvements.

Responsibilities

• Capture/update customer activity for service delivery visibility in the business systems.
• Capture and communicate internally significant customer intelligence.
• Capture and confirm job-specific requirements.
• Identify cross-PL sales leads and contribute to Account Plan.
• Compile and review cost estimates with technical proposal.
• Assess job risks during analysis of customer requirements.
• Participate in brief/debrief sessions with the PSD team.
• Communicate recommendations to mitigate unplanned events.
• Ensure deliverables are accurate and delivered on time.
• Coordinate and conduct regular service quality meetings with the customer.
• Evaluate customer feedback via satisfaction reports and performance reviews.
• Proactively identify and resolve invoice disputes regarding product/service delivery.

Skills

cementing deepwater

technical design

customer engagement

service delivery

invoice disputes

US work authorization

Job description

The Customer Engagement Coordinator is responsible for acting as the customer point-of-contact for Product Line operations, providing superior levels of support throughout the service delivery process, driving contract revenue, profitability and receivable management. The Customer Engagement Coordinator establishes and maintains a professional relationship with the customer, and maximizes knowledge of the customer to enhance value of contract for both SLB and the Customer. They ensure the services delivered to the customer comply with contractual agreements and meet customer objectives and performance metrics. This person drives the adoption of effective technological solutions to the customer needs and challenges The Customer Engagement Coordinator coordinates the communication channels and activities between the customer and the service delivery team, and is responsible for the COSD (i.e. resource consumption.)

• Capture/update customer activity for service delivery visibility in the business systems.
  
• Capture and communicate internally significant customer intelligence.
  
• Capture and confirm job-specific requirements.
  
• As a member of the Account Team, identify and capture both PL & cross-PL sales leads outside existing contract terms, and contribute to the Account Plan.
• Compile and review cost estimates for consolidation with the technical proposal.
  
• Assess job risks during analysis of customer job requirements.
  
• Participate in brief and debrief sessions with the PSD team as required to ensure that customer objectives are clearly understood.
  
• Communicate recommendations and actions to the customer to mitigate unplanned events.
  
• Ensure that job deliverables are accurate and delivered on time.
  
• Facilitate customer reviews of SQ events as required.
  
• Coordinate and conduct regular service quality meetings with the customer.
  
• Evaluate customer feedback via customer satisfaction reports and performance reviews.
  
• Review the quality and completeness of field tickets.
  
• Proactively identify and resolve invoice disputes regarding product and service delivery issues.
• Mandatory previous experience with cementing technical design and operations in deepwater environment.
• Develop technical job designs as required for the Product Line.
• Provide technical support throughout the service delivery process.
• Support the OU PSD and/or PSD Manager in the execution phase with design changes as required due to changes in job dimensions, resource availability, service quality incidents, etc.
• Analyze job execution vs. design and formally capture design improvements and optimization opportunities (lessons learned and best practices).
• Must have the legal right to work in the United States without visa sponsorship.

ALL APPLICANTS FOR U.S. ROLES MUST CAREFULLY READ ALL THE SUPPLEMENTAL U.S. SPECIFIC INFORMATION LISTED BELOW.

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