Customer Engagement Center IP Specialist

Konica Minolta Business Solutions U.S.A., Inc.; Ramsey (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

Join a leading company as a Customer Engagement Center IP Specialist in Ramsey, NJ, where you'll be responsible for managing industrial print equipment and ensuring top-quality demonstrations. Utilize your graphic arts degree and expertise in print technology to support the sales team effectively while participating in ongoing training. This role offers a fantastic opportunity to engage with cutting-edge print technology in a dynamic team environment.

Qualifications

• Bachelor’s degree in Graphic Arts or equivalent.
• 3+ years of solid product knowledge including software and print solutions.

Responsibilities

• Perform quality checks on all Industrial Print equipment.
• Manage and maintain all Industrial Print equipment at the Customer Experience Center.
• Prepare and print customer samples to support sales efforts.

Skills

Project management skills

Excellent written communication skills

Excellent verbal communication skills

Understanding graphic arts print standards

Proficient in InDesign

Proficient in Photoshop

Proficient in Illustrator

Proficient in MS Office

Proficient in Excel

Proficient in PowerPoint

Education

Bachelor’s degree in Graphic Arts

Job description

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Overview

Konica Minolta Business Solutions has an outstanding opportunity to join our fast-growing Industrial Print team as a Customer Experience Center IP Specialist! This individual must be able to learn new technology quickly and thoroughly through self-learning and formal training, along with being adaptable to change based on customer needs or changing market conditions.

Overview

Konica Minolta Business Solutions has an outstanding opportunity to join our fast-growing Industrial Print team as a Customer Experience Center IP Specialist! This individual must be able to learn new technology quickly and thoroughly through self-learning and formal training, along with being adaptable to change based on customer needs or changing market conditions.

Responsibilities

• Perform quality checks on all Industrial Print equipment at the Customer Experience Center.
• Manage and maintain all Industrial Print equipment at the Customer Experience Center.
• Demonstrate the capabilities of all Industrial Print equipment including Inkjet, Label, and Digital Embellishment engine operations during Customer Product Demonstrations with the help from the IP Director, Workflow Specialist and Product Marketing Manager.
• Prepare and print relevant marketing media samples (covering full product line up) for field sales.
• Prepare and print customer samples (covering full product line up) to support sales efforts.
• Responsible for ensuring engines are running efficiently and are ready for demonstrations and training classes.
• Work with Product Marketing to create Industrial Print product training-related materials to support sales efforts - videos, eBooks, battle cards, media guide, etc.
• Monitor spare parts, supplies (toner, etc.) and paper inventory and assist with ordering respective items to maintain adequate inventory levels in an effort to ensure high uptime for all engines. Ensure that necessary supplies are on hand to meet customer demonstration, sample media request, training, etc. demands.
• Effectively test and create Proof of Concepts (POC) in the areas of media, customer files, and post process finishing. complete test reports using established templates and formats.
• Interface to third party vendors based on assigned products.
• Engage in learning activities required to maintain current knowledge of assigned products and essential business practices.
  
  

Qualifications

• Bachelor’s degree in Graphic Arts, or equivalent combination of education and experience
• 3+ years solid product knowledge including software and print solutions, applications, and software utilities in a graphic arts workflow
• Experience in project management skills
• Excellent written/verbal communication skills
• Understand graphic arts print standards, ISO, GRACol, SWOP, G7
• Proficient in InDesign, Photoshop, Illustrator, MS Office, Excel, PowerPoint, Windows Operating System and MAC OS
  
  

About Us

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d’harmoniser les priorités transfrontalières et d’améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d’offrir davantage de ressources aux services de soutien comme l’administration des ventes, la logistique et la chaîne d’approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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