Customer Engagement Ambassador, Wabash Ave

Ann-Taylor-04806202; Chicago (IL); On-site; USD 25,000 - 30,000; Part time

Job summary

Ann Taylor at Store 2264-Wabash Ave-ANN-Chicago, IL is seeking a Concierge to greet customers and model selling behaviors while protecting brand standards.

You will assist customers with BOPIS, QR refunds, and online ordering using iPad, while maintaining the front-of-store service and supporting Asset Protection training and SOPs. The role is regular/part-time with a pay range of $18.05–$22.55 per hour.

Qualifications

• Able to organize and prioritize tasks with minimal supervision.
• Effective communication with customers and colleagues.
• Contribute to a positive, inclusive environment.
• Ability to operate the POS system.
• Flexible schedule including evenings, weekends, holidays.
• Ability to lift up to 30 lbs and maneuver around store.

Responsibilities

• Greet customers at store entrance with welcoming experience.
• Prevent theft through customer service and teamwork.
• Provide exceptional front-of-store service.
• Support brand standards and SOPs in daily tasks.
• Assist with onboarding and training related to Asset Protection.
• Operate iPad to help customers place online orders.
• Answer store phone and assist customers by phone.
• Support line management on high-volume days.

Skills

Customer service

Teamwork

Communication

POS system

Time management

Flexible schedule

Tech proficiency

Tools

POS System

Job description

About us

Ann Taylor embodies and celebrates the spirit, heritage, and confidence of American women leading the lives they love. Since its beginnings, Ann Taylor has been committed to providing women with everything they need to feel inspired and motivated as they navigate their multifaceted lives. Our effortlessly polished styles are thoughtfully designed to go anywhere—from the office to special occasions (and everywhere in between). Discover a culture centered on empowering employees, with access to industry leaders and tools you need to expand your skills and stretch your abilities. We'll meet you at every milestone with opportunities and benefits to make life better in and outside of work (not to mention your closet). Ready to join us?

POSITION OVERVIEW

Embraces our diverse, inclusive culture through their behaviors, participating in all activities related to providing a welcoming, safe, and inclusive environment to all associates and customers. The Concierge will greet all customers, model selling behaviors, contribute to the efforts to prevent shrink and raise and maintain safety awareness.

RESPONSIBILITIES/ACCOUNTABILITIES

• Provides a presence at the store entrance that offers a welcoming, safe, and inclusive experience to all associates and customers.
• Prevents theft through customer service, teamwork, and communication with all employees.
• Offers exceptional customer service in the front of the store.
• Ensures that the Customer remains the top priority while balancing required tasks.
• Represents the Brand by adhering to Brand’s dress code guidelines.
• Branded shirts will be provided to be worn with associates own dress pants.
• Leverages tools and takes action to drive operational excellence through Standard Operating Procedures (SOPs).
• Completes daily assigned tasks to ensure store runs smoothly and meets all Brand standards and guidelines.
• Assists with New Hire onboarding and ongoing Associate training relating to Asset Protection.
• Collaborates with internal partners to accomplish assigned tasks.
• Reports to work as scheduled; records time worked accurately by using Brand’s Time and Attendance system; remains flexible to the needs of the business.
• Assists customers who have scannable QR code refunds at the front of the store.
• Assists customers with BOPIS Orders/Transactions.
• Places items on hold for customers and ensures hold policy is to company standard.
• Assists with line management on high volume sales days.
• Assists customers with ordering items online with company technology, i.e., iPad.
• Answers the store phone and assist customers over the phone.
• Assists the store team by completing coat and bag checks.
• Additional responsibilities as assigned by Store, District, Asset Protection Team, or Regional Leaders.

POSITION REQUIREMENTS

• Ability to organize and prioritize assignments, meeting deadlines with minimal supervision.
• Communicates effectively with Customers, Managers, Store Associates, Peers, and Corporate partners.
• Contributes to team commitment and a positive, inclusive environment.
• Takes initiative and make decisions in a timely/urgent manner.
• Idees by all company policies as well as any other standards communicated by management.
• Must be technology proficient and able to operate the Point of Sale (POS) System.
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts.
• Ability to maneuver around salesfloor, stockroom, office, lift upto 30 lbs., and retrieve and stock merchandise with or without a reasonable accommodation.

Location: Store 2264-Wabash Ave-ANN-Chicago, IL 60602 Position Type: Regular/Part time Pay Range: $18.05 - $22.55 Hourly USD

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law.

The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

NOTE

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• It won’t cost you money to apply for a job with us. Our brands will never ask for money – that includes a wire transfer or a credit card. There will be no charge for equipment, background checks or other expenses in submitting a job application with us.
• We will never ask for your bank account information as part of the interview process. Your bank account information should only be entered during the onboarding process after you are hired to set up direct deposit of wages.
• Interviews will be conducted in-person or through a secure video call, using a teleconference application that uses email addresses only (not telephone numbers).
• Watch closely for email addresses with misspelled or “spoofed” company names in communications during the interview process. Examples of suspicious addresses include “[e-mail]” instead of “[e-mail],” and misspelled company names like “[e-mail]” or “[e-mail].”
• If you do apply to our Brands through an official job board site rather than using our official website (https://www.ascena.com/home/our-careers/work-with-us/), report suspicious communication immediately to the site or platform used to submit your job application (such as an official job board site).
• If you have any questions or are not sure if you’ve applied to our Brands, please reach out to [e-mail] to confirm.
• If you believe you may be a victim of a scam, please contact your local law enforcement.

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.