Customer Energy Programs, Associate Specialist

Southern California Edison (SCE); Tulare (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Southern California Edison in Tulare, CA is seeking a Customer Energy Programs Associate Specialist to support the Tulare Energy Education Center. You will help manage event registrations, attendance, and program logistics while engaging customers and partners to meet energy goals.

The role emphasizes data accuracy, reporting, and collaboration with internal teams and external vendors to ensure smooth program operations and meaningful community impact.

Qualifications

• Experience in customer service, corporate, administrative, or analytical roles.
• Ability to support programs, classes, tours, and events.

Responsibilities

• Monitor and support the implementation of customer programs with data accuracy and compliance.
• Assist analysis of program data, reports, and dashboards for improvements.
• Coordinate with internal teams and external vendors to integrate programs with operations.
• Prepare program efficiency and cost reports.
• Maintain knowledge of industry trends and best practices.

Skills

Customer service

Data analysis

Communication

Attention to detail

Tools

Registration platforms

Learning Management Systems

Microsoft Office Suite

Job description

Join the Clean Energy Revolution

Become a Customer Energy Programs, Associate Specialist at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll play a key role in helping customers, workforce members, and community partners get the most out of the Tulare Energy Education Center. This role supports free education, training, tours, and community events that help businesses and their employees build knowledge, develop skills, and take meaningful action toward their own energy goals or the goals of the customers they serve. The successful candidate will bring strong customer engagement skills, comfort using online systems, and a service-minded approach to supporting event registration, attendance, program logistics, and day-to-day center operations.

As a Customer Energy Programs, Associate Specialist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Responsibilities

• Monitors and supports the implementation of customer programs, focusing on accurate data collection, reporting, and compliance with regulatory and operational requirements.


• Assists in the analysis of program data, reports, and dashboards to identify opportunities for improvement.


• Supports internal teams, external vendors, and/or stakeholders to ensure seamless integration of customer programs with utility operations and customer engagement.


• Compiles program efficiency metrics and cost effectiveness reports.


• Maintains foundational knowledge of current industry trends and best practices.


• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

• Experience working in a customer service, corporate, administrative, or analytical role.

Preferred Qualifications

• Experience providing direct customer support in a public-facing, education, training, utility, community, hospitality, or business support environment.


• Experience supporting programs, classes, tours, workshops, community events, or other customer-facing activities, including registration, attendance tracking, scheduling, logistics, or records management.


• Experience using online systems, learning management systems, registration platforms, or similar web-based tools to track work, coordinate follow-up, or support program operations.


• Experience handling sensitive, confidential, proprietary, or customer information with sound judgment, professionalism, and attention to detail.


• Proficiency with Microsoft Office Suite (Outlook, Teams, SharePoint, CoPilot) and internal-based scheduling systems.

Additional Information

• This position’s work mode is on-site. The employee will report to an SCE facility or in the field location. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.


• Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!


• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About Southern California Edison

The people at SCE don\'t just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at [e-mail] or [phone] and select option 2.