Customer Enablement Specialist, Customer Success

Parspec; San Mateo (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and discretionary 1

Equity options

Unlimited PTO

Medical, dental, and vision coverage

Team offsites and professional dev

Remote or hybrid from San Mateo office

Job summary

Parspec is seeking a Customer Enablement Specialist to train and support MEP distributors and rep agencies as they adopt Parspec’s AI-powered platform.

You’ll run live trainings (onsite and virtual), manage the Intercom channel, and develop help articles, videos, and in-app guidance to empower users.” You’ll translate user feedback into prioritized improvements for Product and CS, collaborating with Implementation Leads and CSMs.

Qualifications

• 2+ years with an MEP distributor or manufacturers' rep agency (inside sales, quotations, project management, purchasing, or customer support).
• Confident presenter who can lead a room and adapt on the fly.
• Experience teaching or supporting others, including ERP/quoting tools or chat/ticketing support.
• Clear, concise writer who can turn complex workflows into simple answers or help articles.
• Strong problem-solving instincts and know when to escalate.
• Willingness to travel regularly (approximately 20%) for onsite trainings and go-lives.

Responsibilities

• Deliver role-based trainings onsite and virtual across onboarding, go-live, hypercare, and expansion.
• Own the Intercom inbox daily: answer questions quickly, resolve what you can, route bugs with clear detail.
• Build and maintain enablement content: Help Center articles, walkthrough videos, training decks, and in-app guidance.
• Collect user feedback from chats, trainings, and calls; identify recurring themes and share insights with Product, Implementation, and CS.
• Partner with Implementation Leads and CSMs to align training with go-live timelines and post-launch best practices.
• Use AI tools to draft help articles and macros and summarize chat trends.

Skills

MEP distributor exp

Public speaking

Training experience

Clear writing

Problem solving

Willing to travel

Tools

Intercom

Help Center

ERP/quoting tools

Job description

About Parspec

Parspec is building the AI and digital infrastructure for the construction materials supply chain.

Construction is a $15 trillion industry, yet the systems that underpin the buying and selling of materials remain fragmented, manual, and disconnected. Distributors and rep agencies rely on spreadsheets, PDFs, phone calls, and siloed tools to find new products and quote and manage projects; creating delays, errors, and margin erosion across the supply chain.

Parspec is an AI-native platform that powers how construction products are discovered, bought, and sold. Trusted by more than 300 MEP distributors and rep agencies, Parspec helps project-driven businesses bid faster, win more work, and operate more profitably. By combining product intelligence, AI-powered workflows, and a connected ecosystem, Parspec is laying the foundation for a more intelligent, efficient construction supply chain.

Founded in 2021 and headquartered in San Mateo, California, Parspec has raised $31 million from leading deep-tech and construction-technology investors.

The Opportunity

We're looking for a Customer Enablement Specialist to help our users succeed every day, from their first training session through every question they ask in chat. As distributors and rep agencies roll Parspec out across their organizations, you'll make sure their teams know how to use it, get fast answers when they're stuck, and see their feedback turn into a better product. Our customers are MEP distributors and manufacturers' rep agencies, so if you've worked inside one (inside sales, quotations, project management, or as the person everyone asks about the ERP), you already speak our users' language. This role is a chance to take that experience into tech.

You'll split your time across three areas. You'll run live trainings (onsite and virtual) through onboarding, go-live and hypercare. You'll own our Intercom chat, answering users quickly and keeping our Help Center current. And you'll turn what users tell you into clear, prioritized feedback for Product and CS. You're a natural teacher, a fast learner, and calm when someone needs help right now. You'll work alongside Implementation Leads and CSMs, with a team behind you that’s invested in your success.

Responsibilities

• Deliver role-based customer trainings, onsite and virtual, across onboarding, go-live, hypercare, and expansion

• Own the Intercom inbox day to day: answer user questions quickly, resolve what you can, and route bugs to Engineering with clean, reproducible detail

• Build and maintain enablement content, including Help Center articles, walkthrough videos, training decks, and in-app guidance, so users can help themselves

• Collect user feedback from chats, trainings, and calls, spot recurring themes, and bring prioritized insights to Product, Implementation, and CS

• Partner with Implementation Leads and CSMs to align training with go-live timelines and reinforce best practices after launch

• Use AI tools to work faster, from drafting help articles and macros to summarizing chat trends
  

Mandatory Qualifications

• 2+ years working at, or directly with, an MEP distributor or manufacturers' rep agency, in roles such as inside sales, quotations, project management, purchasing, or customer support

• Confident presenter who can lead a room of users, read the audience, and adapt on the fly

• Experience teaching or supporting others, whether training coworkers on your ERP and quoting tools or answering customer questions in a chat or ticketing tool

• Clear, concise writer who can turn a complex workflow into a simple answer or a help article

• Strong problem-solving instincts and the judgment to know when to resolve an issue and when to elevate it

• Willingness to travel regularly (approximately 20%) for onsite trainings and go-lives
  

Preferred Experience

• Hands-on Intercom experience, including Help Center articles and macros

• Hands-on experience with distributor or rep-agency systems (Epicor Eclipse, Infor SX.e/CSD, Prophet 21, Agile, or similar), especially as the power user who trained others

• Customer-facing B2B SaaS experience (support, enablement, customer success, or implementation), ideally at an early-stage company where processes are still being built
  

What We Offer

• Competitive salary and discretionary bonus, plus equity options

• Unlimited PTO policy

• Medical, dental, and vision coverage

• Regular team offsites and a budget for professional development

• Location: remote, or hybrid from our San Mateo office
  

Join Us - Lead the Transformation!

At Parspec, we recognize that traditional job descriptions don't always capture the full range of your unique abilities—and that’s perfectly okay. You may not meet every requirement, but if you bring a mix of experiences, fresh perspectives, and a passion that aligns with our mission, we want to hear from you!

The Parspec team believes that varied backgrounds drive better outcomes and fuel innovation. We are a team of self-starters that lead from every seat. We think big, set a standard of excellence and are committed to diversity and a discrimination-free workplace. We welcome applicants from all walks of life to join us and help shape the future at Parspec.