Customer Enablement Partner

Edenred SE; Boston (MA); On-site; USD 90,000 - 95,000; Full time

Job summary

Edenred SE offre une opportunité pour un Customer Enablement Partner (CEP) dédié à l’activation client et à l’engagement sur un portefeuille de clients.

Vous travaillez en étroite collaboration avec les Account Managers et utilisez données et meilleures pratiques pour maximiser la valeur des solutions Edenred et atteindre les objectifs organisationnels.

Qualifications

• Minimum 4 ans d’expérience en rôle client face à client ou support.

Responsibilities

• Surveiller les indicateurs d’adoption et d’engagement pour identifier risques et opportunités.
• Participer à l’élaboration et à l’exécution des plans de réussite client.
• Conduire les revues d’affaires (QBRs/EBRs) avec des données et des insights.
• Collaborer avec les équipes internes (Produit, Ops) pour améliorer les résultats clients.

Skills

Analyse

Communication

Relation client

Gestion de projets

Collaboration transversale

Excel

Education

Baccalauréat ou équivalent dans affaires, communication, marketing, analytics

Tools

Salesforce

Zendesk

Power BI

Tableau

Job description

Faites un pas en avant et laissez‑vous surprendre par Edenred. Chaque jour, nous fournissons des solutions innovantes pour améliorer la vie de millions de personnes, en connectant les employés, les entreprises et les commerçants dans le monde entier.

Nous savons qu'il y a des centaines de façons pour vous d'évoluer. Avec nous, vous développerez vos compétences dans un environnement multiculturel, stimulant et dynamique.

Osez rejoindre Edenred et prépare‑vous à vous épanouir dans une entreprise internationale qui vous offrira des opportunités infinies. La méritocratie fait partie de notre ADN.

Chez Edenred, nous reconnaissons, recrutons et développons tous les talents. Venez comme vous êtes, dans le respect de votre singularité et contribuer à l'aventure Edenred avec nous.

Nous nous engageons à prévenir toute forme de discrimination et à proposer à tous nos candidats des opportunités égales indépendamment de leur genre et expression de genre, handicap, origine, croyance religieuse et orientation sexuelle ou tout autre critère.

Compensation: $90k-$95k / Yearly

Job Summary

The Customer Enablement Partner (CEP) is responsible for driving customer outcomes, adoption, and engagement across a portfolio of clients. Partnering closely with Account Managers, the CEP leverages customer data, business insights, and industry best practices to help customers maximize the value of Edenred’s solutions and achieve their organizational goals. Serving as a trusted advisor, the CEP provides consultative recommendations, supports executive business reviews, and coordinates cross‑functional efforts to address customer needs and improve outcomes.

Essential Functions

Customer Health & Analytics

• Monitor engagement metrics, platform utilization, and participation trends to identify risks and opportunities
• Transform data into actionable insights and customer-focused recommendations
• Track leading indicators and contribute to customer success metric development

Success Planning & Adoption

• Participate in developing and executing on customer success plans aligned to business objectives
• Drive platform adoption and remove barriers to participant enrollment
• Recommend best practices that increase engagement and program value
• Track progress against customer goals and success metrics

Customer Engagement & Delivery

• Support business reviews with data‑driven insights and adoption strategies
• Coordinate complex, multi‑stakeholder initiatives with strong attention to detail
• Deliver high‑quality QBRs and strategic recommendations

Cross‑Functional Partnership

• Collaborate with Account Managers to support retention and growth strategies
• Partner with Product, Operations, and other teams to improve customer outcomes
• Contribute voice‑of‑customer feedback to drive product and service improvements
• Coordinate client related cross functional action items and issues

Required Skills/Abilities

• Strong analytical skills with the ability to interpret customer data, identify trends, and develop actionable recommendations
• Excellent verbal, written, and presentation skills, including the ability to communicate insights effectively and present strategic recommendations to both customer and internal stakeholders
• Ability to build trusted customer relationships and drive platform adoption through a consultative approach that identifies and removes barriers to participant enrollment
• Ability to develop customer success plans, conduct business reviews, and align recommendations to customer objectives
• Proven project coordination and organizational skills, with strong attention to detail and the ability to manage initiatives and stakeholders simultaneously
• Demonstrated problem‑solving and cross‑functional collaboration skills, with the ability to coordinate actions and drive resolution across teams
• Proficiency with Microsoft Excel and the ability to quickly learn and utilize CRM, customer support, reporting, and customer success platforms

Preferred

• Proficiency in Salesforce, Zendesk, Power BI, Tableau
• Understanding of customer adoption, engagement, retention or customer health methodologies in a SaaS environment
• Familiarity with AI powered productivity, analytics or customer success tools

Education and Experience

• Required: A minimum of 4 years of experience in a client facing customer service or support role
• Preferred: Bachelor's degree in business, Communications, Marketing, Analytics, or related field
• An equivalent combination of education and experience will be considered
• Experience working with employee benefits, fintech, HR technology, or subscriptionbased software solutions
• Experience supporting executive business reviews (QBRs/EBRs) and customer success planning

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries
• May work at computer monitors for prolonged periods with danger of eye strain and muscle pain

Interview Process

• Phone Interview with the TA team
• First round with the VP of Customer Success
• Second round with Account Manager and Support LT member
• Meeting with Managing Director

Edenred is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people.

Edenred is an Equal Opportunity/Affirmative Action Employer. No employee or applicant for employment will be discriminated against because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, creed, citizenship status, age, marital status and/or any other Federal, State or Local legally protected classes. Edenred is committed to providing reasonable accommodation to individuals with disabilities. To request reasonable accommodation in the application process, contact [e-mail].

L’état d’esprit Edenred - Nous sommes une entreprise unique. Nous recherchons de nouveaux collaborateurs prêts à prendre part à l’aventure Edenred avec la même énergie et la même passion que nous. Vous vous sentirez naturellement à l’aise chez Edenred, si vous aimez repousser les limites, expérimenter, vous améliorer constamment, gagner et progresser. Nous recherchons des femmes et des hommes qui partagent notre ambition, avec cette recherche de performance, cette envie de nous remettre en question et de se mettre eux‑mêmes au défi pour aller chaque jour plus loin. Nous recherchons des femmes et des hommes qui veulent vibrer avec nous.